Epic Systems Analyst- Radiant/Cupid

OhioHealth•WORK AT HOME - OHIO, OH

About The Position

The Systems Analyst Epic supports the design, build, testing, training, deployment, and ongoing support of Epic applications to optimize clinical and operational workflows. The analyst develops knowledge of healthcare workflows, system integration, and project delivery practices, partnering with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting. The role supports safe patient care, efficient revenue cycle operations, and regulatory compliance while meeting service-level agreements for supported applications. Analysts work under the guidance of senior analysts, architects, and technical leads, following standards that safeguard application integrity and security and contributing to continuous improvement for Epic and related third-party applications. The role encompasses two related focus areas: Application Build and Application Training. Responsibilities overlap, with emphasis varying by team assignment. The Application Build focus configures and deploys Epic applications, supports testing and releases, manages incidents and service requests, and collaborates on integrations, data, compliance, and risk. The Application Training focus supports role-based curricula, training environments, stakeholder communications, and end-user training requests and incidents.

Requirements

Bachelor's degree in computer science, information technology, healthcare administration, or a related field; alternatively, 5+ years of system/application analysis, support, or related IT experience may substitute for the degree.
Minimum of 1–3 years of experience in system/application analysis, support, or related IT experience; healthcare experience is preferred.
Experience with Epic applications and healthcare workflows, including clinical, revenue cycle, or IT experience.
Strong requirements-gathering, workflow-design, and testing skills.
Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.
Ability to communicate with clinical and operational stakeholders and managed service providers and produce clear documentation.
Demonstrated ability to support small- to medium-sized initiatives and collaborate effectively with cross-functional teams.
For Application Training: Epic Training Environment Build certification/proficiency, or ability to obtain it within the required timeframe, and at least one year of training-environment build or application-support experience.

Nice To Haves

For Application Training: Epic Principal Trainer certification(s), or ability to obtain them within the required timeframe.
For Application Build: Current Epic certification or proficiency in one or more relevant modules, such as HB, PB, Cadence, Referrals, Orders, ClinDoc, or Clarity.
For Application Build: At least one year of Epic build/configuration experience, or demonstrated ability to learn and apply build standards quickly.
For Application Build: Exposure to system integration concepts such as HL7 and FHIR and to interface testing.
For Application Build: Exposure to reporting and data concepts such as Clarity/Caboodle, SlicerDicer, Reporting Workbench, and Radar.
Prior work in patient access, billing, coding, finance, or clinical operations relevant to the modules supported.
ITIL Foundation certification.
Certifications in one or more Epic applications.
Experience in a large healthcare system or hospital setting.
Experience with other healthcare applications and systems.
Knowledge of healthcare regulations and compliance standards.
Familiarity with cloud computing platforms such as AWS or Azure.
Experience with business intelligence and analytics tools.

Responsibilities

Gather and refine stakeholder requirements, map current workflows, and design Epic builds aligned with operational goals and policy.
Maintain specifications, decision logs, and design documents; conduct gap analyses for upgrades, regulatory changes, and new initiatives.
Support small projects and enhancements related to implementations and upgrades, participate on project teams, and complete assigned tasks using established project methodologies.
Create and maintain documentation for system configurations, workflows, support procedures, and training materials.
For Application Build: Configure Epic records, master files, and tools such as profiles, rules, security classes, and workflows according to approved designs.
For Application Build: Maintain environment parity and follow change-management and build-naming conventions.
For Application Build: Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence; and validate interfaces, printing, reporting, downstream workflows, and upgrade regression coverage.
For Application Build: Coordinate release management, environment moves, and downtime procedures for upgrades and patches; provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
For Application Build: Manage service requests and incidents, meet SLAs through triage and documentation, and perform root-cause analysis with guidance as needed.
For Application Build: Support Epic and other enterprise applications as assigned and collaborate with IT and operational teams on cross-application impacts and integrated workflows.
For Application Build: Collaborate with interface teams on HL7, FHIR, PDF, CCD/CCDA, and other exchange workflows; partner with analytics teams on Clarity/Caboodle extracts, registries, and reporting needs; maintain consistent data integrity and metric definitions.
For Application Build: Support regulatory readiness, audits, and policy alignment; apply privacy and security controls, including sensitive-record handling and audit trails; contribute to ITIL-aligned incident, problem, change, and configuration management.
For Application Training: Support design and delivery of role-based training aligned with workflows and organizational standards; maintain the CareConnect curriculum with training leadership.
For Application Training: Follow curriculum build and validation processes, incorporate learner and stakeholder feedback, and support training-environment build, maintenance, and readiness.
For Application Training: Communicate system releases and upgrade impacts to training stakeholders using approved channels and templates.
For Application Training: Manage end-user training requests and incidents, triage and resolve requests within service expectations, escalate as appropriate, and document incidents and resolutions.
For Application Training: Collaborate with IT and operational partners to identify trends, recommend preventative improvements, and improve support processes and user experience.