Epic Grand Central Analyst
About The Position
This fully remote Level 3 Epic Grand Central Analyst role has a strong Prelude focus. The analyst supports and enhances an established Epic environment that has been live since 2014, contributing to day-to-day operational support and larger implementation projects across multiple hospitals, health systems, physician groups, and Community Connect sites. The work centers on building, configuring, and supporting Epic Grand Central and Prelude, especially registration, real-time eligibility, documents, work queues, and rules. Occasional onsite travel is expected, typically once per year for team meetings and potentially for major go-live events.
Requirements
- Current Epic Grand Central certification.
- Current Epic Prelude certification.
- Demonstrated experience building and configuring Epic Prelude, including RTE, documents, registration, work queues, and rules.
- Proven ability to manage and resolve a high volume of tickets, particularly Prelude-related issues and requests.
- Strong analytical and problem-solving skills for complex registration and patient access workflows.
- Ability to work effectively in a fully remote environment and collaborate with distributed teams.
- Clear, professional written and verbal communication skills for engaging technical and non-technical stakeholders.
Nice To Haves
- Experience working as a Level 3 or senior Epic analyst supporting Grand Central and Prelude.
- Experience supporting Epic in a multi-hospital health system or large physician group environment.
- Experience with Epic Community Connect implementations or support.
- Familiarity with ambulatory workflows and integration points with registration and scheduling.
- Experience participating in Epic go-lives, optimizations, and enhancement projects.
- Ability to prioritize competing requests and manage workload in a fast-paced environment.
Responsibilities
- Configure, build, and maintain Epic Prelude functionality, including real-time eligibility (RTE), documents, registration workflows, work queues, and rules.
- Support Epic Grand Central functionality as a certified analyst, assisting with build and configuration across the Grand Central and Prelude domains.
- Analyze, prioritize, and resolve incoming tickets, with a primary focus on Prelude issues and requests and additional Grand Central support as needed.
- Collaborate with clinical, operational, and technical stakeholders to understand business needs and translate them into Epic build and configuration.
- Participate in large go-lives, system enhancements, and optimization initiatives for ambulatory and other care settings.
- Maintain build quality and system stability by following change management processes, thoroughly testing changes, and documenting configurations and decisions.
- Provide subject matter expertise on registration and patient access workflows and recommend improvements to efficiency and user experience.
- Support a multi-entity Epic environment, including Community Connect sites and large physician groups.
- Participate in occasional onsite activities, such as annual team meetings or major go-live events.
Benefits
- 403(b) retirement plan with catch-up contribution options, including up to $11,250 for employees aged 60–63 in 2026.
- Paid time off (PTO).
- Up to four weeks of paid parental leave for eligible employees after six months of employment, as of 2026.
- Health program with incentives of up to $550 annually.
- Education assistance for continued learning and professional development.
- Access to Access Perks discounts at more than 350,000 local and national merchants.
- Total Rewards package described as including compensation, benefits, personal growth and development, recognition, health and well-being, and purpose.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
