Epic Grand Central Analyst

TEKsystems • Birmingham, AL

6h • $77,000 - $120,600 • Remote

About The Position

This fully remote Level 3 Epic Grand Central Analyst role has a strong focus on the Prelude application, including registration, real-time eligibility, documents, work queues, and rules. The analyst supports and enhances an established Epic environment that has been live since 2014, contributing to daily operational support and larger implementation projects across multiple hospitals, health systems, physician groups, and Community Connect sites.

The role collaborates with clinical, operational, and technical stakeholders to translate business needs into Epic configuration and build. It participates in go-lives, enhancements, and optimization work, and helps maintain system stability through testing, documentation, and established change management processes. Minimal travel is expected, typically for an annual onsite meeting and potentially for major go-live events.

The position is permanent and fully remote within the United States, based out of Birmingham, Alabama. The stated pay range is $77,000–$120,600 per year; individual compensation depends on qualifications, skills, experience, geographic location, internal equity, and other job-related factors. The employer describes a Total Rewards package that includes compensation, benefits, personal growth and development, recognition, health and well-being, and purpose.

Requirements

• Current Epic Grand Central certification.
• Current Epic Prelude certification.
• Demonstrated experience building and configuring Epic Prelude, including real-time eligibility, documents, registration, work queues, and rules.
• Proven ability to manage and resolve a high volume of tickets, particularly Prelude-related issues and requests.
• Strong analytical and problem-solving skills for complex registration and patient access workflows.
• Ability to work effectively in a fully remote environment while collaborating with distributed teams.
• Clear, professional written and verbal communication skills for working with technical and non-technical stakeholders.

Nice To Haves

• Experience as a Level 3 or senior Epic analyst supporting Grand Central and Prelude.
• Experience supporting Epic in a multi-hospital health system or large physician group environment.
• Experience with Epic Community Connect implementations or support.
• Familiarity with ambulatory workflows and their integration points with registration and scheduling.
• Experience participating in Epic go-lives, optimizations, and enhancement projects.
• Ability to prioritize competing requests and manage workload in a fast-paced environment.

Responsibilities

• Configure, build, and maintain Epic Prelude functionality, including real-time eligibility, documents, registration workflows, work queues, and rules.
• Support Epic Grand Central functionality and assist with build and configuration across Grand Central and Prelude.
• Analyze, prioritize, and resolve incoming tickets, focusing primarily on Prelude and also supporting Grand Central as needed.
• Collaborate with clinical, operational, and technical stakeholders to understand business needs and translate them into Epic build and configuration.
• Participate in large go-lives, system enhancements, and optimization initiatives for ambulatory and other care settings.
• Follow established change management processes, test thoroughly, and document configuration and decisions to support build quality and system stability.
• Provide subject matter expertise for registration and patient access workflows and recommend improvements to efficiency and user experience.
• Support a multi-entity Epic environment, including Community Connect sites and large physician groups.
• Participate in occasional onsite activities, such as annual team meetings or major go-live events.

Benefits

• 403(b) retirement plans, including catch-up contribution options for eligible employees.
• Paid time off (PTO).
• Up to four weeks of paid parental leave for eligible employees after six months of employment, as of 2026.
• Wellness program through which members can earn up to $550 annually.
• Education assistance for continued learning and professional development.
• Access to Access Perks discounts at more than 350,000 local and national merchants.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed