Epic Grand Central Analyst
About The Position
This fully remote Level 3 Epic Grand Central Analyst role has a strong Prelude focus. The analyst will support and enhance an established Epic environment that has been live since 2014, handling day-to-day operational needs and contributing to larger implementation projects across multiple hospitals, health systems, physician groups, and Community Connect sites. The work centers on Epic Prelude and Grand Central build, configuration, and support, especially registration, real-time eligibility, documents, work queues, and rules. The position is permanent and based out of Nashville, Tennessee, with minimal travel expected, typically once a year for onsite meetings and potentially for major go-live events. The role collaborates with clinical, operational, and IT teams, primarily through virtual tools and meetings.
Requirements
- Current Epic Grand Central certification.
- Current Epic Prelude certification.
- Demonstrated experience building and configuring Epic Prelude, including RTE, documents, registration, work queues, and rules.
- Proven ability to manage and resolve a high volume of tickets, with a focus on Prelude-related issues and requests.
- Strong analytical and problem-solving skills for complex registration and patient access workflows.
- Ability to work effectively in a fully remote environment while collaborating with distributed teams.
- Clear and professional written and verbal communication skills for working with technical and non-technical stakeholders.
Nice To Haves
- Experience as a Level 3 or senior Epic analyst supporting Grand Central and Prelude.
- Background supporting Epic in a multi-hospital health system or large physician group environment.
- Experience with Epic Community Connect implementations or support.
- Familiarity with ambulatory workflows and integration points with registration and scheduling.
- Experience participating in Epic go-lives, optimizations, and enhancement projects.
- Ability to prioritize competing requests and manage workload in a fast-paced environment.
Responsibilities
- Configure, build, and maintain Epic Prelude functionality, including real-time eligibility (RTE), documents, registration workflows, work queues, and rules.
- Support Epic Grand Central functionality as a certified analyst, assisting with build and configuration across the Grand Central and Prelude domains.
- Analyze, prioritize, and resolve incoming tickets, primarily those related to Prelude, and support Grand Central issues when required.
- Collaborate with clinical, operational, and technical stakeholders to understand business needs and translate them into Epic build and configuration.
- Participate in project work, including large go-lives, system enhancements, and optimization initiatives for ambulatory and other care settings.
- Follow established change management processes, test thoroughly, and document configuration and decisions to ensure build quality and system stability.
- Provide subject matter expertise for registration and patient access workflows and recommend improvements to efficiency and user experience.
- Support a multi-entity Epic environment, including Community Connect sites and large physician groups.
- Participate in occasional onsite activities, such as annual team meetings or major go-live events, to support end users and project teams.
Benefits
- 403(b) retirement plans, with catch-up contribution options for employees aged 50 and older.
- Paid time off (PTO).
- Up to four weeks of paid parental leave for eligible employees after six months of employment, as of 2026.
- A health program through which members can earn up to $550 annually.
- Education assistance for continued learning and professional development.
- Access Perks discounts at more than 350,000 local and national merchants.
- A Total Rewards package described as including compensation, benefits, personal growth and development, recognition, health and well-being, and purpose.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
