Epic Grand Central Analyst

TEKsystems • Atlanta, GA

8h • $77,000 - $120,600 • Remote

About The Position

This fully remote Level 3 Epic Grand Central Analyst role has a strong Prelude focus. The analyst supports and enhances an established Epic environment that has been live since 2014, addressing day-to-day operational needs and contributing to larger implementation, optimization, and enhancement projects across multiple hospitals, health systems, physician groups, and Community Connect sites. The work centers on Epic Prelude and Grand Central build, configuration, and support, particularly registration and patient access workflows.

The role works with clinical, operational, and technical stakeholders in a structured healthcare IT setting. It is based in Atlanta, Georgia, and is performed remotely within the United States. Minimal travel is expected, typically for an annual onsite team meeting and potentially for major go-live events. The position is permanent. The stated pay range is $77,000–$120,600 per year; individual compensation depends on factors including qualifications, skills, experience, job knowledge, geographic location, and internal equity.

The health system describes a Total Rewards package that includes compensation, benefits, personal growth and development, recognition, health and well-being, and purpose. Specific offerings mentioned include a 403(b) retirement plan, paid time off, eligible paid parental leave, a wellness program with the opportunity to earn up to $550 annually, education assistance for continued learning and professional development, and discounts through Access Perks.

Requirements

• Current Epic Grand Central certification.
• Current Epic Prelude certification.
• Demonstrated experience building and configuring Epic Prelude, including RTE, documents, registration, work queues, and rules.
• Proven ability to manage and resolve a high volume of tickets, with a focus on Prelude-related issues and requests.
• Strong analytical and problem-solving skills for complex registration and patient access workflows.
• Ability to work effectively in a fully remote environment while collaborating with distributed teams.
• Clear, professional written and verbal communication skills for working with technical and non-technical stakeholders.

Nice To Haves

• Experience as a Level 3 or senior Epic analyst supporting Grand Central and Prelude.
• Experience supporting Epic in a multi-hospital health system or large physician group environment.
• Experience with Epic Community Connect implementations or support.
• Familiarity with ambulatory workflows and integration points with registration and scheduling.
• Experience participating in Epic go-lives, optimization, and enhancement projects.
• Ability to prioritize competing requests and manage workload in a fast-paced environment.

Responsibilities

• Configure, build, and maintain Epic Prelude functionality, including real-time eligibility (RTE), documents, registration workflows, work queues, and rules.
• Support Epic Grand Central functionality as a certified analyst, assisting with build and configuration across Grand Central and Prelude.
• Analyze, prioritize, and resolve incoming tickets, primarily for Prelude and also for Grand Central as needed.
• Collaborate with clinical, operational, and technical stakeholders to understand business needs and translate them into Epic build and configuration.
• Participate in large go-lives, system enhancements, and optimization initiatives for ambulatory and other care settings.
• Follow established change management processes, test thoroughly, and document configuration and decisions to help ensure build quality and system stability.
• Provide subject matter expertise in registration and patient access workflows and recommend improvements to efficiency and user experience.
• Support a multi-entity Epic environment, including Community Connect sites and large physician groups.
• Participate in occasional onsite activities, such as annual team meetings or major go-live events, to support end users and project teams.

Benefits

• 403(b) retirement plan, with catch-up contribution options for employees aged 50 and older; the posting notes an increased limit for ages 60–63 in 2026.
• Paid time off (PTO).
• Up to four weeks of paid parental leave for eligible employees after six months of employment, beginning in 2026.
• Wellness program with the opportunity to earn up to $550 annually.
• Education assistance for continued learning and professional development.
• Access Perks discounts at more than 350,000 local and national merchants.
• Total Rewards package described as including compensation, benefits, personal growth and development, recognition, health and well-being, and purpose.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed