Epic Grand Central Analyst

TEKsystems • Baton Rouge, LA

3d • $77,000 - $120,600 • Remote

About The Position

This fully remote Level 3 Epic Grand Central Analyst role focuses heavily on the Prelude application, including registration, real-time eligibility, documents, work queues, and rules. You will support and enhance an established Epic environment that has been live for several years, contributing to both day-to-day operational needs and larger implementation projects across multiple hospitals and physician groups.

Requirements

• Current Epic Grand Central certification.
• Current Epic Prelude certification.
• Demonstrated experience building and configuring Epic Prelude, including RTE, documents, registration, work queues, and rules.
• Proven ability to manage and resolve a high volume of tickets, with a focus on Prelude-related issues and requests.
• Strong analytical and problem-solving skills for complex registration and patient access workflows.
• Ability to work effectively in a fully remote environment while collaborating with distributed teams.
• Clear and professional communication skills, both written and verbal, for working with technical and non-technical stakeholders.

Nice To Haves

• Experience working as a Level 3 or senior Epic analyst supporting Grand Central and Prelude.
• Background supporting Epic in a multi-hospital health system or large physician group environment.
• Experience with Epic Community Connect implementations or support.
• Familiarity with ambulatory workflows and integration points with registration and scheduling.
• Experience participating in Epic go-lives, optimizations, and enhancement projects.
• Ability to prioritize competing requests and manage workload in a fast-paced environment.

Responsibilities

• Configure, build, and maintain Epic Prelude functionality, including real-time eligibility (RTE), documents, registration workflows, work queues, and rules.
• Support Epic Grand Central functionality as a certified analyst, assisting with build and configuration as needed across the Grand Central and Prelude domains.
• Analyze, prioritize, and resolve incoming tickets, with a primary focus on issues and requests related to Prelude, while also supporting Grand Central when required.
• Collaborate with clinical, operational, and technical stakeholders to understand business needs and translate them into effective Epic build and configuration.
• Participate in project work, including large go-lives, system enhancements, and optimization initiatives for ambulatory and other care settings.
• Ensure build quality and system stability by following established change management processes, testing thoroughly, and documenting configuration and decisions.
• Provide subject matter expertise for registration and patient access workflows, recommending improvements that enhance efficiency and user experience.
• Contribute to ongoing support of a multi-entity Epic environment, including Community Connect sites and large physician groups.
• Participate in occasional onsite activities, such as annual team meetings or major go-live events, to support end users and project teams.

Benefits

• 403(b) retirement plans with options for catch-up contributions for employees aged 50 and older (up to $11,250 for ages 60-63 in 2026).
• Paid time off (PTO)
• Up to four weeks of paid parental leave for eligible employees after six months of employment (as of 2026).
• A health program where members can earn up to $550 annually.
• Education assistance for continued learning and professional development.
• Access to "Access Perks," providing discounts on over 350,000 local and national merchants.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed