Applications Analyst - Epic Grand Central (Salaried, Full time)

Washington Regional Medical System•Fayetteville, AR

2d•Remote

About The Position

The Applications Analyst – Epic Grand Central reports to the Assistant Manager, Epic Applications. The position provides advanced support, troubleshooting, maintenance, configuration, testing, and optimization of Epic Grand Central and related hospital operations workflows. The analyst works with patient placement, transfer center, nursing, registration, emergency department, perioperative, inpatient, ancillary, operational, information services, and Epic/vendor stakeholders to improve patient movement and throughput, bed planning, admissions, discharges, transfers, transport, census management, capacity management, and cross-application integration. The role also supports application reliability and safe, efficient operations across the health system. The role leads application enhancements and workflow improvement efforts, oversees design and build, and coordinates testing and ongoing maintenance. It advocates for users by translating operational needs into system solutions, supports compliance and protection of health information, monitors help desk tickets, and leads incident response and downtime procedures. This is described as a remote position with onsite presence as needed. The work is performed in a standard office environment, with approximately 90% of time sitting and 10% standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 pounds.

Requirements

Epic Grand Central certification is required.
Four to six years of clinical or operational applications experience as an applications analyst supporting multiple modules or applications.
Strong understanding of clinical and operational application dependencies, workflow impacts, testing methodologies, and interface and integration workflows.
Ability to coordinate with technology, interface, data, reporting, registration, nursing, patient placement, transfer center, ancillary, operational, and clinical teams.

Nice To Haves

Bachelor's degree or clinical license preferred.
Direct experience in Epic build, testing, implementation, troubleshooting, and optimization strongly preferred.
Experience supporting Epic Grand Central workflows preferred, including patient movement, bed planning, bed assignment, admission, discharge, transfer, transport, transfer center workflows, census management, capacity management, reporting, and integrated hospital operations workflows.

Responsibilities

Maintain advanced knowledge of Epic Grand Central functionality, application dependencies, integration points, and downstream enterprise impacts.
Lead stakeholder collaboration to develop Epic Grand Central enhancements, optimization initiatives, and workflow improvement projects.
Oversee Epic Grand Central application design, build, configuration, maintenance, and validation to meet workflow and end-user requirements.
Perform complex analysis, build, implementation, and optimization of workflows for patient movement, bed requests and assignments, transfers, admissions, discharges, transport, census management, capacity management, and integrated hospital operations.
Meet with operational, clinical, administrative, and information services teams to evaluate workflow issues, resolve system concerns, and identify improvements to throughput, quality, efficiency, safety, census accuracy, documentation integrity, and user experience.
Lead coordinated testing plans, including regression, unit, system, integrated, interface, patient movement, bed planning, transport, census, reporting, and user acceptance testing.
Advocate for Epic Grand Central users by translating their needs into effective system solutions.
Mentor team members and assist with training as needed.
Ensure programs and services meet Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance standards.
Safeguard protected health information.
Monitor help desk software, update tickets, and provide resolutions.
Lead Epic Grand Central projects, enhancements, upgrades, optimization efforts, testing activities, and ongoing maintenance.
Identify and lead system optimization, standardization, and process improvement opportunities across patient placement, transfer center, bed planning, admissions, discharges, transfers, transport, census, capacity management, reporting, and hospital operations.
Adhere to information services policies, procedures, and governance processes.
Lead incident response and downtime procedures.