Epic Certified EHR Systems Analyst III (Grand Central)

Adventist Health • Roseville, CA

8d • $94,083 - $141,125 • Onsite

About The Position

Adventist Health corporate headquarters, located in Roseville, California, has been a part of the Sacramento metropolitan area for over 40 years. In 2019, they opened a WELL-certified campus designed to be a collaborative, innovative, and connective space for associates systemwide. The Roseville campus and shared service teams offer a welcoming environment that promotes well-being and inspires optimal performance. This role leads the implementation and support of hospital information systems, including planning, design, implementation, and maintenance of existing systems. The analyst will have a working knowledge of applications for support and troubleshooting, acting as a liaison between technical support, customers, and project teams for healthcare information systems and any new enhanced systems. A comprehensive understanding of Epic EHR system capabilities and functional use is essential. The position involves developing, recommending, and overseeing the implementation of policies and procedures for areas of responsibility.

Requirements

• Bachelor's Degree or equivalent combination of education/related experience: Required
• Five years' healthcare IT application/technical experience: Required
• Five years' of applicable Epic application experience: Required
• Epic Certification/Accreditation in area of responsibility: Required

Responsibilities

• Serves as a senior member of the team, dedicated to the design, build and testing of electronic documentation solutions that support clinical and revenue cycle workflow.
• Leads project meetings and works cooperatively with team members to assign duties with the overall program and related projects with minimal managerial oversight.
• Facilitates application workflow design and application integration sessions.
• Designs, configures, tests, debugs, documents, and maintains programs/applications.
• Collaborates, researches, and analyzes to develop, configure, and modify moderately complex information systems based on or related to user system design specifications while utilizing established standards and departmental protocols.
• Designs and develops test scripts and materials for end-to-end workflow testing.
• Performs unit, system and integration testing per standards, documents outcomes.
• Evaluates user requests for special enhancements to systems.
• Collaborates with technical teams to define hardware/network requirements and to research and problem-solve technical issues.
• Installs and tests software per release checklist guidelines.
• Manages the planning and installation of automated systems.
• Works with end-users to develop specifications for the purchase, development and installation of software systems.
• Monitors progress of the plan and proposes corrective action where indicated.
• Utilizes appropriate planned change management models, principles and techniques in system planning, development, implementation and evaluation.
• Designs, develops, and monitors measurements of process improvements, including those enabled by standardized workflows.
• Provides ongoing support for existing computer applications.
• Provides support for problem resolution; escalates the problem to senior level personnel if necessary.
• Implements solutions, communicates to end users and tracks resolution.
• Analyzes incidents, identifying trends and major issues.
• Conducts routine status meetings with end users and leadership.
• Provides leadership support to analysts and team and to end-users regarding system applications.
• Maintains service level agreements with various end-user departments and enterprise business units.
• Supports the preparation and delivery of training materials and formal/informal training.
• Identifies educational opportunities related to standard applications and operational use of them.
• Develops strategies to educate analysts and support staff with focus to achieve improved operational understanding and efficiency.
• Leads various user group meetings as assigned.
• Mentors support groups to assist with their understanding of applications and processes.
• Handles ongoing on call duties for one or more applications which generate Incidents outside of business hours.
• Provides on call support as needed of the most critical applications.
• Troubleshoots and resolves system issues escalated by the help desk.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior