Epic Clinical Information System Analyst I, Day Shift, Outpatient

Adventist HealthCare•Gaithersburg, MD

51d•Onsite

About The Position

Epic Clinical Information System Analyst I, for our Epic Program Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As an Epic Clinical Information System Analyst I, you will: Analyzes defined operational and clinical workflow needs; configures, builds, tests, and validates assigned Epic application functionality under general guidance and in accordance with approved standards. Serves as a support contact for assigned applications; responds to end-user questions, troubleshoots incidents, documents findings, and escalates complex or cross-application issues appropriately. Identifies and implements approved system changes, including requirements clarification, configuration, unit and integrated testing, change-control documentation, and post-change validation. Works with operational subject matter experts, end users, Epic representatives, and other application teams to align system functionality with business needs, project deliverables, and timelines. Develops and maintains accurate application, workflow, testing, issue, and support documentation; contributes to knowledge articles, training materials, and standard operating procedures. Participates in project meetings, site visits, integrated sessions, and status reviews; communicates assigned deliverables, risks, dependencies, and end-user concerns. Participates in end-user education, go-live readiness and support, upgrades, downtimes, and other scheduled or unscheduled support activities, including work outside normal business hours as needed. Maintains knowledge of assigned Epic applications, AHC policies and workflows, healthcare technology, patient safety practices, and applicable regulatory requirements; completes required Epic training and certification activities. Performs other related duties as assigned.

Requirements

Associate's or bachelor's degree from an accredited college or university in healthcare, information systems, business, or a related field. Relevant experience may substitute for education on a year-for-year basis.
3-5 years of direct clinical, healthcare operations, information systems, application support, or related experience.
Ability to meet Epic's training requirements and obtain certification in the assigned application(s) within the timeframe established by AHC; certification must be maintained as required.
Must be able to complete required Epic training, projects, and examinations and participate in travel and extended-hour support as business needs require.

Nice To Haves

Prior Epic experience is preferred but not required.
Current clinical licensure is preferred when relevant to the assigned application.
Experience in Ambulatory care, Patient Portal, Population Health, Home care or Research preferred.

Responsibilities

Analyzes defined operational and clinical workflow needs; configures, builds, tests, and validates assigned Epic application functionality under general guidance and in accordance with approved standards.
Serves as a support contact for assigned applications; responds to end-user questions, troubleshoots incidents, documents findings, and escalates complex or cross-application issues appropriately.
Identifies and implements approved system changes, including requirements clarification, configuration, unit and integrated testing, change-control documentation, and post-change validation.
Works with operational subject matter experts, end users, Epic representatives, and other application teams to align system functionality with business needs, project deliverables, and timelines.
Develops and maintains accurate application, workflow, testing, issue, and support documentation; contributes to knowledge articles, training materials, and standard operating procedures.
Participates in project meetings, site visits, integrated sessions, and status reviews; communicates assigned deliverables, risks, dependencies, and end-user concerns.
Participates in end-user education, go-live readiness and support, upgrades, downtimes, and other scheduled or unscheduled support activities, including work outside normal business hours as needed.
Maintains knowledge of assigned Epic applications, AHC policies and workflows, healthcare technology, patient safety practices, and applicable regulatory requirements; completes required Epic training and certification activities.
Performs other related duties as assigned.

Benefits

Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support