Epic Applications Manager

IU Health•Indianapolis, IN

2d•Hybrid

About The Position

Indiana University Health is seeking an Epic Applications Manager for its Information Services organization. The role leads analysts responsible for implementing, supporting, and optimizing Epic applications across the health system, with oversight of staffing, performance, configuration, testing, upgrades, and project delivery. The manager ensures that supported applications align with organizational strategies, IT objectives, and operational needs, and partners with clinical, business, IT, and vendor stakeholders to resolve issues, improve workflows, and expand functionality. The position manages the team and the full application lifecycle, including project delivery, system development and configuration, ongoing support and optimization, end-user training, and stakeholder engagement. It provides leadership for Epic Radiant/Lumens applications and requires relevant Epic certification, people-management ability, and strong communication, analytical, and problem-solving skills. The role reports to the Epic Ancillary Leader, has direct reports, and is full-time and hybrid in Indianapolis, Indiana.

Requirements

Bachelor's degree or equivalent years of experience.
High school diploma.
5–7 years of relevant IT and/or management experience.
Maintain Epic certification relevant to the area of oversight (Radiant/Lumens).
Strong people-management and leadership skills, including the ability to translate strategy into execution.
Strong analytical, organizational, and verbal communication skills.
Ability to work independently and as part of a team.
Ability to solve complex problems and translate business needs into system solutions.
Strong understanding of healthcare business processes and technology, with basic knowledge of healthcare workflows and terminology.
Ability to communicate information clearly and concisely with project leadership and subject matter experts.
Ability to examine and interpret information from different sources, identify causes of problems, and develop actions to resolve problems and prevent recurrence.

Nice To Haves

Experience with Radiology and Endoscopy.
Familiarity with IT solutions and interfacing.

Responsibilities

Lead, hire, train, staff, coach, and manage the performance of a team of EHR application analysts.
Direct the implementation, maintenance, and optimization of Epic applications, setting clear expectations and supporting team performance.
Manage deployment and upgrade projects, including timelines, budgets, deliverables, testing, releases, and implementation of new functionality.
Oversee operations for health system software applications supported by the team and ensure alignment with organizational strategies and operational needs.
Participate in assigned IIS projects, overseeing scope, schedule, quality, team tasks, and staff activities in coordination with project management.
Provide leadership with regular updates on assigned work and serve as a liaison between project needs and general operations.
Oversee system development lifecycle activities, guide configuration and modification of information systems, and ensure documentation of business requirements, workflows, and configurations.
Provide high-level support for complex application issues and lead identification and resolution of problems affecting system use.
Manage ongoing application support and optimization, address user needs, and promote best practices and standardization.
Develop and maintain working relationships with supported software vendors.
Lead hands-on end-user training and develop training strategies and tools for clinical and operational staff.
Build relationships with clinical and business leaders, end users, and other stakeholders, and represent IT in leadership discussions about system use and improvement.
Expand application functionality as needed and stay current with industry trends and Epic capabilities.
Foster positive working relationships and process improvement across internal Information Services teams and supported departments.
Participate in training efforts and ensure content and support are appropriate for system requirements.
Hold regular staff meetings to discuss deliverables, shared issues, end-user concerns, and upcoming milestones.