Epic Applications Manager

Indiana University Health System•Indianapolis, IN

1d•Hybrid

About The Position

The Epic Applications Manager leads a team of analysts responsible for implementing, supporting, and optimizing Epic applications across the health system, with oversight focused on Epic Radiant/Lumens. The manager oversees staffing, performance, system configuration, testing, upgrades, and project delivery, ensuring the application aligns with organizational strategies, IT objectives, and operational needs. The role partners with clinical, business, IT, project, and vendor stakeholders to resolve issues, improve workflows, and expand Epic functionality. The position includes team leadership and performance management; project management for application deployments and upgrades; oversight of system development, configuration, and documentation; high-level support and optimization; end-user training; and stakeholder engagement. The manager also supports continuous improvement, standardization, and the effective use of the application across the health system. This is a full-time, hybrid role in Indianapolis, Indiana, reporting to the Epic Ancillary Leader, with direct reports.

Requirements

Bachelor's degree or equivalent years of experience.
High school diploma.
5–7 years of relevant IT and/or management experience.
Maintain Epic certification relevant to the area of oversight (Radiant/Lumens).
Strong people-management and leadership skills, including the ability to translate strategy into execution.
Strong analytical, organizational, and verbal communication skills.
Ability to work independently and as part of a team.
Ability to solve complex problems and translate business needs into system solutions.
Strong understanding of healthcare business processes and basic knowledge of healthcare workflows and terminology.
Ability to communicate clearly and concisely with project leadership and subject matter experts.
Ability to examine and interpret information from different sources, identify the cause of problems, and develop actions to resolve and prevent recurrence.

Nice To Haves

Experience with Radiology and Endoscopy.
Familiarity with IT solutions and interfacing.

Responsibilities

Lead, hire, train, staff, coach, and manage the performance of a team of Epic application analysts.
Provide direction and support for implementation, maintenance, and optimization of Epic applications.
Set clear performance expectations, hold regular staff meetings, and communicate team progress, issues, end-user concerns, and milestones.
Manage deployment and upgrade projects, coordinating testing, software releases, new functionality, budgets, timelines, and deliverables.
Oversee the health system software applications supported by the team and ensure assigned project work meets scope, schedule, and quality expectations.
Coordinate team activities with project management and organizational plans, keep assigned tasks on target, and provide leadership with regular status updates.
Oversee system development life-cycle phases, guide configuration and modification of information systems, and ensure business requirements, workflows, and configurations are documented.
Provide high-level support for complex application issues and lead identification and resolution of problems affecting system use.
Manage ongoing application support and optimization, address user needs, and promote best practices and standardization.
Maintain working relationships with supported software vendors.
Lead hands-on end-user training and develop training strategies and tools for clinical and operational staff.
Build relationships with clinical and business leaders, end users, and other stakeholders, and represent IT in leadership discussions about system use and improvement.
Expand application functionality as needed and stay current with industry trends and Epic capabilities.
Build positive working relationships across internal Information Services teams and supported departments, fostering collaboration and process improvement.
Participate in training efforts to ensure appropriate content and support based on system requirements.