Remote: EPIC Application Coordinator (MyChart & Hello World)

Spartanburg Regional Healthcare System•Spartanburg, SC

9d•Remote

About The Position

The Remote Epic Application Coordinator (MyChart and Hello World) is primarily responsible for designing, building and configuring, testing, validating, and providing ongoing support for assigned Epic applications. The coordinator develops and maintains in-depth knowledge of application functionality and operational workflows, including through application support training and completion of certification projects and tests. The role works with vendor implementation representatives, the organization’s business community, department representatives, and end users to ensure the system meets business needs. It also contributes to project planning, application design, testing, documentation, troubleshooting, training development, go-live activities, system change control, and ongoing software updates and enhancements. The position is 100% remote and is limited to applicants residing in the listed U.S. states.

Requirements

Associate degree or higher, or equivalent relevant experience; healthcare or IT experience appropriate to the assignment.
At least 5 years of Healthcare IT experience.
Must complete required product implementation training and pass certification within 45 days of completing training.
Strong communication and follow-up skills.
Ability to lead meetings, prioritize, resolve conflicts, manage issues, and oversee and implement project-plan activities.
Ability to understand the organization and user community in the assigned application area.
Ability to probe for information about the underlying needs of the organization and user community to inform system design.
Applicants must reside in Alabama, Arizona, Connecticut, Delaware, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, North Carolina, Pennsylvania, Rhode Island, South Carolina, Virginia, West Virginia, or Wisconsin.

Nice To Haves

Bachelor’s degree in computer science or a related field.
At least 7 years of Healthcare IT experience.
Epic certification in MyChart.
Epic MyChart Analyst certification and/or previous Epic EMR build experience in another module; these qualifications will be weighted heavily.

Responsibilities

Maintain regular communication with vendor implementation representatives and work with them, the organization’s business community, and end users to ensure the system meets business needs.
Obtain and maintain Epic certification for the assigned applications, MyChart and Hello World, within the required timeframe.
Develop in-depth knowledge of assigned applications and their relationships to other applications.
Participate in project plan development and monitor project milestones.
Participate in design and validation sessions and ensure appropriate documentation, follow-up, and issue escalation.
Analyze workflows, data collection, report details, and technical issues associated with Epic software, and provide application expertise to support discussions and decisions.
Work with department representatives to analyze needs and translate them into system design.
Participate in development, execution, and sign-off of system testing.
Develop and maintain detailed documentation on system configurations and technical components.
Troubleshoot problems identified by team members and end users.
Escalate issues and risks to project leadership.
Collaborate with training teams in designing and developing training programs.
Provide application expertise to the project team and advisory groups.
Participate in planning and execution of application go-live and post-live activities.
Follow established system change-control guidelines.
Identify and collect information about potential system enhancement needs.
Introduce best-practice options for future-state workflows and processes.
Analyze new functionality in releases to determine whether and how it should be used.
Coordinate ongoing software updates and changes.
Review and test new software releases.