Epic Analyst "Clinical Hospital" Emphasis (Telecommute within 100 miles)

Forrest General Hospital•Hattiesburg, MS

15d•Hybrid

About The Position

The Epic Analyst attends classes and completes required testing and projects to obtain and maintain assigned EMR system certifications. The certification process provides the software programming and configuration skills needed for the role. With guidance, the analyst participates in workflow analysis, data collection, database customization, reporting, system testing, and user training to maintain a quality EMR system. The analyst helps provide ongoing EMR support, including new installations, software updates and upgrades, approved projects, and other assigned tasks submitted through the helpdesk system during the assigned shift or while on call. The role communicates with clinical and non-clinical staff to understand needs and provide status updates, and coordinates with analysts, team leads, coordinators, managers, and operational stakeholders to support readiness and timelines. With guidance, the analyst evaluates release notes, project scopes, and user requests to develop build strategies for approved and prioritized assignments. The analyst handles multiple assignments, documents work in detail for audit review, follows policies and procedures, completes work according to assigned priorities and timelines, raises known obstacles, and participates in the review and approval of EMR change-management requests. Analysts living within 100 miles of campus must be able to work from a home office as a telecommuter under the telecommuter agreement, unless classified as on-campus under the stated Epic Staffing Model Policy. Experienced telecommuters in good standing may be able to transition to remote commuter status after relocating beyond 100 miles and meeting the remote commuter agreement requirements. The analyst must communicate and interact appropriately with staff, patients, families, and visitors of all age groups, showing sensitivity to cultural and religious beliefs. Performance expectations are addressed during orientation and preceptor phases.

Requirements

Associate degree preferred, or equivalent work experience in a healthcare setting required.
One year of work experience in a healthcare setting with demonstrated leadership characteristics required.
Ability to learn new concepts and apply them to daily tasks.
Strong attention to detail and analytical, organizational, and problem-solving skills.
Ability to troubleshoot, investigate, and resolve issues related to technical system components.
Working knowledge of hospital and/or outpatient operations and ability to use an analytical approach.
Strong organizational ability and communication skills.
Exceptional oral and written communication skills.
Ability to work as a team member, cooperate with others, manage conflict, prioritize multiple tasks, exhibit leadership, and demonstrate self-motivation.
Ability to perform assignments involving the design and analysis of clinical business needs.
Obtain Epic certification within 90 days of employment.

Nice To Haves

Experience in patient care, patient accounts, registration, scheduling, claims, and/or health information management, depending on the position.

Responsibilities

Attend classes and complete required testing and projects to obtain and maintain assigned Epic certifications.
Participate, with guidance, in workflow analysis, data collection, database customization, reporting, system testing, and user training.
Support the EMR on an ongoing basis, including new installations, software updates and upgrades, approved projects, helpdesk tasks, and on-call work as assigned.
Communicate with clinical and non-clinical staff to understand their needs and provide updates on requests.
Coordinate with analysts, team leads, coordinators, managers, and operational stakeholders to support readiness and assigned timelines.
Evaluate release notes, project scopes, and user requests and develop build strategies for approved and prioritized assignments.
Manage multiple assignments in various stages of completion and complete work according to priorities and timelines.
Document work efforts for every assignment promptly and in sufficient detail to support audit reviews.
Raise known obstacles to the team lead or management.
Participate in timely review and approval of EMR change-management requests.
Submit weekly work plans with daily execution-status updates to team leads or managers.
Implement approved system functionality and resolutions to end-user-reported issues.
Support remote end users and provide support to end users remotely.
Obtain change-management approval before build steps and create content-management tickets for approved builds.
Proactively troubleshoot system issues.
Communicate and interact appropriately with staff, patients, families, and visitors of all age groups while respecting cultural and religious beliefs.
Perform other assigned job duties.