Epic Analyst Senior, Beacon, FT, Days, - Remote

Prisma Health•Greenville, SC

1d•Remote

About The Position

The Senior Epic Analyst, Beacon leads analysis of clinical, business, and technical processes and develops recommendations for systems that meet client and internal project requirements. The role provides advanced technical expertise, handles complex work, prioritizes development initiatives with departments, analyzes workflows, translates requests into functional requirements, and implements application solutions. It also performs financial analysis, business plans, and impact assessments for internal customers across clinical and business areas. The analyst oversees assigned Epic modules, workflows, and system configuration; manages upgrades and large projects; and may lead and direct the work of others. The position coordinates application preparation, installation, deployment, and production support, including workflow analysis, design, build, testing, training, and implementation. It serves as a technical liaison to vendors and a communication hub between assigned departments and Prisma Health Information Services, while mentoring and training other analysts and team members.

Requirements

Bachelor's degree in Information Services, Health Administration, Business Administration, Health Sciences, or a related field, or an accepted in-lieu qualification.
Five years of experience with Epic or an integrated EMR, with IT experience in a business, computer science, or healthcare setting.
Epic certification in the assigned Epic application discipline.
Presentation, communication, and interpersonal skills.
Ability to multitask.
In lieu of the stated education and experience requirements, an associate degree in Computer Science or a related field and six years of related IT experience may be considered.
In lieu of the stated education and experience requirements, a high school diploma or equivalent and eight years of related IT experience, including two years of Epic-related experience and Epic certification in the required module, may be considered.

Nice To Haves

Master's degree.

Responsibilities

Coordinate preparation, installation, deployment, and production support for applications and Epic modules, including workflow analysis, design, building or programming, testing, training, and implementation.
Manage implementation timelines and outstanding issues; coordinate hardware and software purchases under the direction of the IS Project Manager.
Code programs; maintain application tables, profiles, and dictionaries; build screens or pathways; and develop application support procedures.
Develop creative uses for existing technology and expand technology use in existing areas.
Take final responsibility for testing and debugging software before deployment and coordinate efforts for assigned Epic modules.
Lead customer relations and resolve application-related issues, escalating to the Manager when needed.
Work with users to develop plans to resolve application-use problems and communicate system status, downtime plans, and other IS events to assigned departments.
Serve as the primary technical liaison with vendors for implementation and post-implementation activities for specific Epic modules, and provide project management support as required.
Maintain and annually test contingency plan documentation for assigned areas.
Mentor and train team members on implementation planning, work plans, project management, system support, customer service, and applicable Epic and legacy systems.
Prioritize and implement change control for assigned systems and modules.
Complete assignments on time, verify data integrity, test changes for impact on prior versions, and manage others’ work to ensure timely completion.
Coordinate communication among assigned departments, Epic representatives, and Prisma Health end users; investigate operational problems and prepare solution proposals with department leaders.
Create training materials as needed and assess curricula and learning approaches to ensure users gain needed system knowledge.
Perform other duties as assigned.