Epic Analyst Senior, FT, Days,

Prisma Health•Greenville, SC

5d•Onsite

About The Position

The Senior Epic Analyst leads analysis of clinical, business, and technical processes and develops recommendations for systems that meet client and project requirements. The role provides advanced technical expertise, handles complex work, analyzes workflows, translates departmental requests into functional requirements, and recommends and implements application solutions. It also performs financial analysis, business planning, and impact assessments for internal customers across clinical and administrative areas. The analyst oversees assigned Epic modules, workflows, and configurations; coordinates implementations, upgrades, and large projects; and supports applications from planning and design through testing, training, deployment, and production support. The role serves as a technical liaison to Epic vendors, a lead contact for assigned departments, and a central communication link between departments and Prisma Health IS. It mentors and trains other analysts and team members, coordinates work, and may direct the work of others, though this is a non-management position. The position is based at Greenville Memorial Hospital in Greenville, South Carolina, and works the day shift. Prisma Health describes its purpose as “Inspire health. Serve with compassion. Be the difference.”

Requirements

Bachelor's degree in Information Services, Health Administration, Business Administration, Health Sciences, or a related field of study.
Five years of experience in Epic or integrated EMR systems, with information technology experience in a business, computer science, or healthcare setting.
Epic certification in the assigned Epic application discipline.
Presentation skills.
Communication skills.
Interpersonal skills.
Ability to multitask.
In lieu of the standard education and experience requirements, an associate degree in Computer Science or a related field and six years of related IT experience in a business, computer science, or healthcare setting may be considered.
Alternatively, in lieu of the standard education and experience requirements, a high school diploma or equivalent and eight years of related IT experience in a business, computer science, or healthcare setting, including two years of Epic-related experience and Epic certification in the required module, may be considered.

Nice To Haves

Master's degree.

Responsibilities

Coordinate application and Epic module preparation, installation, deployment, and production support, including workflow analysis, flow charting, design specifications, building or programming, testing, training, and implementation.
Manage system upgrades and large projects, and coordinate efforts for assigned Epic modules.
Manage purchases of appropriate hardware and software for new projects under the direction of the IS Project Manager.
Develop implementation timelines and ensure outstanding issues are resolved.
Code programs; maintain application tables, profiles, and dictionaries; build screens or pathways; and develop application support procedures.
Develop new uses for existing technology or expand technology use in existing areas.
Accept final responsibility for testing and debugging software before deployment.
Lead customer relations and resolve application-related customer issues before escalating them to the Manager; work with users to develop solutions to application problems.
Communicate system status, downtime plans, and other IS events to assigned departments.
Serve as the primary technical liaison with vendors for implementation and post-implementation activities for assigned Epic modules.
Act as lead department contact and provide project management support as needed.
Maintain contingency-plan documentation for assigned areas and ensure it is updated and tested at least annually.
Mentor and train team members on implementation planning, work plans, project management, system support, customer service, Epic, and legacy systems as assigned.
Prioritize and implement change control for assigned systems and modules.
Complete tasks on time, check processes and tasks, and protect data integrity by testing that new code does not adversely affect prior versions.
Manage others' work efforts and ensure tasks are completed on time.
Communicate with departments, Epic representatives, and Prisma Health end users, serving as the communication hub between departments and Prisma Health IS.
Investigate operational problems and prepare proposals to address them in partnership with department directors, managers, and supervisors.
Create training materials as needed, use varied learning techniques, and assess curricula to ensure users gain the knowledge needed to use the systems.
Perform other duties as assigned.