Senior Epic Applications Analyst

Tegria•Wisconsin, WI

2d•$110,000 - $125,000•Remote

About The Position

As an Advisory, HB Epic Applications Analyst at Tegria, you will provide Epic application expertise to managed-services and consulting clients. You will configure, optimize, troubleshoot, and support Epic applications to meet healthcare organizations’ needs. The role collaborates with stakeholders to assess business and clinical workflows, resolve technical issues, recommend and implement system enhancements, provide technical expertise, facilitate upgrades, and support compliance with industry regulations. The position includes client communication and engagement, requirements analysis, solution implementation, testing, training, documentation, ongoing Tier 2 and Tier 3 support, issue escalation, risk management, and continuous improvement. You will support multiple clients and projects, help maintain service-delivery materials and knowledge resources, contribute to sales and engagement scoping when needed, and may serve as an application lead and mentor less experienced colleagues. Support is provided during designated business hours, with after-hours on-call participation as required by client contracts. Successful candidates are productive and reliable in a remote working environment, communicate effectively with technical and non-technical audiences, adapt to changing priorities, take ownership of outcomes, and continually develop their EHR expertise. The stated salary range is $110,000–$125,000.

Requirements

Bachelor’s degree in computer science, a healthcare-related professional certification or licensure, or an equivalent combination of education and experience.
Epic certification and ability to support three or more applications, including HB, PB, and Claims.
Typically, 8 or more years of wide-ranging experience as an Epic application analyst or in Epic consulting.
Experience working successfully on multiple projects or for multiple clients simultaneously.
Expert knowledge of assigned applications and relevant workflows.
Solid knowledge of healthcare workflows, clinical and business operations, and regulatory compliance requirements.
Advanced individual-contributor and subject-matter-expert capability, with specialized skills and a broad understanding of related areas.
Understanding of interrelationships among different functions, departments, and disciplines.
W2 project-based consultants are expected to provide a computing device that meets industry standards and security best practices for project services.

Responsibilities

Communicate proactively with clients, provide timely updates, manage expectations, track decisions, and contribute to change management and smooth transitions.
Collaborate with Client Success Managers to address client requests and provide outcome data.
Assess client needs, goals, and existing system builds to identify modifications required by functional specifications.
Document business requirements and recommend solutions aligned with regulatory changes, insurance requirements, hospital service adjustments, and IT updates.
Configure, test, and validate application changes to meet functional requirements and avoid downstream or cross-functional issues.
Advise clients on optimized functionality based on best practices and evolving EHR vendor recommendations, and implement enhancements.
Build, test, train, and implement new infrastructure, workflows, and policies.
Verify deliverables through testing for client requirements, reliability, and accuracy; document processes, analyze gaps, and recommend actionable improvements.
Support clients during designated business hours and participate in after-hours on-call support as required by client contracts.
Provide Tier 2 routine maintenance and break/fix support, and Tier 3 project support, to multiple clients in accordance with contracted SLAs.
Perform root cause analysis and recommend solutions consistent with industry and EHR vendor best practices.
Escalate issues to EHR and third-party vendors on behalf of clients, and build, test, and validate vendor-proposed solutions.
Follow customer change-control and build-documentation policies; identify engagement risks, create mitigation plans, and notify relevant team members and management about potential delays or obstacles.
Participate in efforts to build and maintain quality service delivery and contribute to the knowledge base, workflows, and other documentation.
Report potential engagement expansion opportunities, develop sales-support materials as needed, and help scope potential engagements.
Track and report the measurable impact of work for clients and Tegria.
Maintain current EHR system certifications and application knowledge; serve as an application lead when appropriate and mentor less experienced team members.
Perform other generally related duties as assigned.