EPIC Applications Analyst - Radiant

Advocate Health•Rome, GA

1d•$38 - $57•Remote

About The Position

The EPIC Applications Analyst – Radiant identifies, maps, measures, analyzes, and improves routine to moderately complex clinical and business processes, problems, and information requirements for assigned Epic applications. The analyst performs current- and future-state workflow analysis, documents business requirements and designs, evaluates proposed solutions, translates user requirements into functional and technical specifications, and configures systems to meet business needs. The role develops and executes testing plans and scripts, provides client and user training, monitors system functionality and workflows, and supports users with application functionality and troubleshooting. The analyst maintains product and change-control documentation, communicates project status and upgrades, manages competing requests and priorities, and schedules and manages application version upgrades. This is a fully remote, full-time, day-shift position with on-call responsibilities; remote work is limited to the states listed in the posting. The position requires work-related travel and exposure to a normal office environment.

Requirements

Bachelor’s degree or equivalent knowledge in Computer Science or a related field.
Typically, 3 years of experience in an IT or clinical environment involving business process mapping and analysis, defining business and user requirements, acceptance testing, and documentation.
Obtain required Epic certification(s) within 6 months and maintain annual educational requirements.
Experience using applications, operating systems, and databases, including basic hardware, platform, connectivity, and interface design.
Experience with Epic and other healthcare applications.
Project management experience and ability to use project management software.
Ability to work with minimal supervision, balance multiple tasks, maintain attention to detail, set priorities, and complete assignments on time while providing excellent customer service.
Organizational, analytical, problem-solving, and issue-resolution skills.
Strong written and oral communication skills and ability to work closely with healthcare application users, vendors, and technical professionals.
Ability to translate user requirements into system specifications and understanding of change-management practices and procedures.
Understanding of technical components and how they relate to applications.
Ability to perform work-related travel and operate equipment necessary to perform the job.
Ability to lift up to 40 pounds occasionally; ability to sit for most of the workday and also lift, reach, and bend.

Responsibilities

Identify, map, measure, analyze, and improve clinical and business processes, problems, and information requirements for assigned Epic applications.
Analyze current and future workflows and map business processes using reengineering techniques, industry standards, and best practices.
Document business requirements using case diagrams, data-flow diagrams, data models, and object models; evaluate whether proposed solutions meet clinical and business needs.
Translate user requirements into functional and technical design specifications, review them with users, prioritize requirements, and discuss technological impacts.
Configure assigned systems to meet business requirements.
Develop test plans, test cases, and test scripts; conduct unit, integration, system, and end-user acceptance testing; track problem reports and document outcomes.
Develop training materials and train trainers, clients, and end users as appropriate.
Monitor system functionality and clinical and business processes, making changes as needed.
Explain assigned applications and related systems, and help users use application functionality and process flows.
Develop and maintain product documentation, including workflows, requirements, functional specifications, installation instructions, test procedures, user manuals, procedures, and troubleshooting guidelines.
Complete change-control and quality-control documentation according to department standards.
Communicate project status and upgrades to clinic users, including potential delays or downtime.
Manage multiple user requests and priorities; schedule and manage application version upgrades for assigned applications.
Serve as a resource for assigned applications, assist with support and troubleshooting, and respond to user calls as necessary.
Perform work-related travel as required.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Premium pay may be available for on-call work and other qualifying circumstances.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development programs and well-being programs.