Epic Analyst Senior, FT, Days, - Remote

Prisma Health•Greenville, SC

1d•Remote

About The Position

The Senior Epic Analyst leads analysis of clinical, business, and technical processes and develops recommendations for systems that meet client and project requirements. The role handles complex work, prioritizes development initiatives with departments, analyzes workflows, translates departmental requests into functional requirements, and implements application solutions. It performs financial analysis, business plans, and impact assessments while supporting internal customers across clinical and business areas. The position oversees assigned Epic modules, workflows, system configuration, upgrades, and large projects. It coordinates application preparation, installation, deployment, production support, testing, training, and implementation; serves as a technical liaison with Epic vendors and a communication hub between departments and Information Services; resolves customer issues; maintains contingency plans; and mentors analysts and other team members. This is a non-management position reporting to a supervisor, manager, director, or executive.

Requirements

Bachelor's degree in Information Services, Health Administration, Business Administration, Health Sciences, or a related field of study, or an applicable in-lieu-of qualification.
Five years of experience in EPIC or integrated EMR, with information technology experience in a business, computer science, or healthcare setting, or an applicable in-lieu-of qualification.
Epic certification in the assigned Epic application discipline.
Presentation skills.
Communication skills.
Interpersonal skills.
Ability to multitask.

Nice To Haves

Master's degree.

Responsibilities

Coordinate application and Epic module preparation, installation, deployment, and production support, including workflow analysis, design specifications, building or programming, testing, training, and implementation.
Manage project timelines and outstanding implementation issues, and coordinate efforts for assigned Epic modules.
Manage purchases of appropriate hardware and software for new projects under the direction of the IS Project Manager.
Code programs; maintain application tables, profiles, and dictionaries; build screens or pathways; and develop application support procedures.
Develop creative uses of existing technology and expand technology use in existing areas.
Take final responsibility for testing and debugging software before deployment and ensure new code does not affect prior versions or data integrity.
Lead customer relations and resolve application-related issues, involving the Manager when needed.
Communicate with users and departments to develop plans to resolve application-use problems and share system status, downtime plans, and other IS information.
Serve as the primary technical liaison with vendors for implementation and post-implementation activities for assigned Epic modules.
Act as lead department contact and provide project management support as required.
Maintain and annually update and test application contingency plan documentation for assigned areas.
Mentor and train team members on implementation planning, work plans, project management, system support, customer service, and applicable Epic and legacy systems.
Prioritize and implement change control for assigned systems and modules.
Manage others' work and ensure assignments and tasks are completed on time.
Investigate operational problems and prepare proposals for solutions in partnership with department Directors, Managers, and Supervisors.
Create training materials as needed and assess curricula to ensure users gain the knowledge needed to use systems successfully.
Perform other duties as assigned.