Epic Analyst - Clinical Applications
About The Position
The Epic Analyst - Clinical Applications implements, upgrades, configures, tests, maintains, and supports assigned Epic application modules and related system integrations. The role analyzes user requirements, workflows, and business processes to develop system solutions and identify optimization opportunities. It troubleshoots and resolves application, system, and interface issues in test and production environments, and collaborates with clinical, operational, and technical stakeholders on requirements, solutions, and enhancements. The analyst participates in all phases of the software development lifecycle, including requirements gathering, design, testing, implementation, and ongoing support. The role also develops and maintains system documentation, workflows, procedures, training materials, and change-management records; performs testing, validation, and quality assurance; and manages projects, tasks, and support tickets to meet deadlines and service-level expectations. The analyst monitors system performance, identifies improvement opportunities, maintains Epic certifications, and keeps current with application updates and industry practices. Work may include on-call, after-hours, and weekend support, as well as travel to organizational locations.
Requirements
- Must have and maintain an active Epic Certification in assigned modules.
- Bachelor's degree and one year of experience, or a combination of education and experience totaling five years of relevant experience.
Responsibilities
- Implement, upgrade, configure, test, maintain, and support assigned Epic application modules and related system integrations.
- Analyze user requirements, workflows, and business processes to develop effective system solutions and identify optimization opportunities.
- Troubleshoot, diagnose, and resolve application, system, and interface issues in test and production environments.
- Collaborate with clinical, operational, and technical stakeholders to gather requirements, recommend solutions, and support system enhancements.
- Participate in all phases of the software development lifecycle, including requirements gathering, design, testing, implementation, and ongoing support.
- Develop and maintain system documentation, workflows, procedures, training materials, and change-management records.
- Perform system testing, validation, and quality assurance to ensure application functionality, reliability, and compliance with organizational standards.
- Manage assigned projects, tasks, and support tickets while meeting established deadlines and service-level expectations.
- Monitor system performance and identify opportunities for process improvement, workflow optimization, and increased user satisfaction.
- Maintain Epic certifications and stay current with application updates, enhancements, and industry best practices.
- Work independently and collaboratively within cross-functional teams to achieve project objectives and operational goals.
- Provide on-call, after-hours, and weekend support as required for system upgrades, implementations, and issue resolution.
- Travel to organizational locations as needed to support users, projects, training, and system implementations.
- Perform additional duties and participate in special projects as assigned.
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What This Job Offers
Job Type
Full-time
