Senior Epic Clinical Applications Analyst

Interscripts, Inc.•Chantilly, VA

1d•Onsite

About The Position

We are seeking an experienced Epic Clinical Applications Analyst to support the design, build, implementation, and optimization of Epic applications, Clinical Service Desk (CSD) operations, and patient engagement solutions. The role requires deep Epic system expertise and strong analytical skills to translate clinical and operational needs into efficient Epic workflows. It plays a critical part in enhancing patient care, clinician experience, and operational efficiency. The position is on-site in Chantilly, Virginia, with shift timings of 11:00 AM to 8:00 PM ET. The analyst will support Epic application development and maintenance, CSD operations, MyChart functionality, workflow design, testing, go-live readiness, post-implementation support, and system optimization while adhering to Epic standards, governance, and upgrade cycles.

Requirements

Active Epic certification or certification within the NVT period.
2–3+ years of Epic build experience with full life-cycle implementations.
Experience in Clinical Service Desk (CSD) or production support environments.
Strong expertise in Epic applications and patient engagement workflows.
Experience with ServiceNow, Data Courier, and CAB processes.
Excellent communication, documentation, and stakeholder management skills.

Nice To Haves

Bachelor's degree in computer science or a related field.
Additional Epic certifications.
Clinical or healthcare domain background.

Responsibilities

Lead the design, build, and maintenance of Epic applications.
Support Clinical Service Desk (CSD) operations, including incident management, troubleshooting, and end-user support.
Configure SmartTools, Navigators, SmartSets, Flowsheets, and questionnaires to support clinical workflows.
Design and maintain MyChart functionality.
Collaborate with clinical and operational stakeholders to design efficient and compliant workflows.
Participate in discovery sessions, workflow design, integrated testing, and go-live readiness activities.
Provide post-implementation support, issue resolution, and system optimization.
Ensure adherence to Epic standards, governance, and upgrade cycles.
Work with cross-functional teams to improve system usability and performance.