Applications Analyst-Clinical (Epic Clinical Documentation)

Eisenhower Health•Rancho Mirage, CA

4d•$39 - $59

About The Position

Supports the core functions of Eisenhower Medical Center’s Epic clinical applications to enable cost-effective, high-quality, efficient, and safe patient care. The analyst implements, administers, and supports assigned clinical systems under the guidance of senior team members and develops a thorough understanding of assigned applications, ancillary systems, and health system operations. The role addresses moderately to highly complex issues and design decisions, and communicates and documents complex concepts related to applications, interfaces, data structures, and workflows across the organization. The analyst provides production, on-call, and after-hours support; develops new functionality; analyzes and resolves problems; and supports clinical and non-clinical users. The position coordinates application support with other IT teams, implements changes according to documented procedures and department policies, and provides solutions for work orders, trouble tickets, and projects. The analyst may own or manage small- to medium-sized projects and must obtain relevant Epic certification within the required timeframe if not already certified.

Requirements

Relevant degree or experience in lieu of a degree.
Relevant Epic certification(s) for positions supporting an Epic application; complete the relevant certification within 12 months of hire or transfer into the position.
Two to four years in healthcare or information systems-related positions.
Ability to maintain positive interpersonal relations with peers, users, and vendors.
Ability to teach or train other staff.
Excellent communication, oral, and written skills.
Facilitation, organization, and team-building skills.
PC skills, including Microsoft Office, internet browsers, and email.
Working knowledge of and experience using healthcare applications.

Nice To Haves

Bachelor’s degree.
Experience with the assigned applications; Epic certification if applicable.
Experience working in an acute healthcare or vendor setting.

Responsibilities

Demonstrate compliance with the Code of Conduct and compliance policies; address compliance questions or concerns and report suspected violations.
Act as a liaison between assigned departments, clinical end users, and information systems technical personnel.
Assist with coordinating and maintaining current systems for assigned departments.
Support departments and staff during and after implementation of assigned applications and systems.
Provide at-the-elbow support for providers and end users as needed during and after clinical system upgrades.
Analyze systems and processes to identify opportunities to improve patient care, provider productivity, financial outcomes, ancillary relations, or cost savings.
Identify and assist with planning and developing department-specific requirements for future product acquisitions.
Provide written and oral project status reports as requested.
Communicate with IS staff, vendors, and users; facilitate communication to identify system needs, modifications, and issues, and help define and resolve them.
Analyze and document user-requested programming changes and facilitate communication between users and IS staff.
Work with vendors to determine, review, and document acceptance of system changes; facilitate communication between IS personnel and vendor representatives.
Provide technical assistance and support to expert users.
Follow Project Management Office guidelines on projects.
Ensure required documentation, including procedures and processes, is completed.
Troubleshoot issues and document them for vendor resolution.
Update service requests monthly and communicate updates to requestors monthly.
Ensure email and voicemail indicate unavailability and provide an alternative contact when out of office.
Perform administrative tasks to support management and other duties as assigned.
Provide production, on-call, and after-hours support; develop new functionality, analyze and resolve problems, and support clinical and non-clinical users.
Coordinate application support with system administrators, database administrators, networking, reporting, and Help Desk teams.
Implement changes using documented procedures that comply with department policies and procedures.
Provide solutions for work orders, trouble tickets, and projects for assigned departments.
Own or manage small- to medium-sized projects.