Environmental Services Supervisor - FT - Evenings - Augusta, GA

2310 AU Medical Center, Inc.•Augusta, GA

13h

About The Position

The Environmental Services Supervisor works under the direction of the Environmental Services Department Manager or Director. The supervisor plans, organizes, schedules, and oversees department activities during the assigned shift, ensuring the facility maintains a strong appearance and complies with regulatory, system, and departmental policies. The role includes conducting campus rounds to identify special assignments and project needs, monitoring completion of daily work that supports infection prevention, and leading staff evaluations, interviews, training, development, and corrective actions. The supervisor coordinates EVS services within the department and with other departments, monitors work quality and productivity, supports performance-improvement activities, and promotes consistent customer service. The role also includes ensuring effective use and proper care and disposal of supplies and equipment, and compliance with waste-handling requirements.

Requirements

High school diploma or GED.
At least 1 year of experience in a lead or coordinator role in housekeeping or environmental services in healthcare, hospitality, or a Class A commercial field; alternatively, 2 years of staff-level housekeeping or environmental-services experience in one of those fields will be considered.
Ability to train, lead, motivate, and supervise personnel.
Ability to communicate orally and in writing with a diverse employee group and all levels of management.
Ability to demonstrate compliance with Wellstar and department policies and procedures and regulatory requirements.
Ability to train employees on cleaning equipment.
Computer skills, including Microsoft Outlook, Word, and Excel.
Ability to understand or experience with handling and monitoring material-safety compliance and hazardous materials.
Understanding of OSHA compliance in a healthcare or commercial field.
Ability to use and teach proper customer-service scripting.
Ability to order supplies and linen to par levels.
Familiarity with floor-cleaning and maintenance equipment.
Proficiency in cleaning all clinical settings.

Nice To Haves

Associate degree in another or related field.
CHEST (Certified Healthcare Environmental Services Technician) certification, preferred upon hire.

Responsibilities

Plan, organize, schedule, and supervise department activities during the assigned shift.
Conduct campus rounds to identify special assignments and project work needs.
Ensure employees complete daily assignments that support infection prevention protocols.
Coordinate and integrate EVS services within the department, with other departments, and with the hospital’s primary function.
Support departmental and facility goals.
Provide ongoing feedback, recognition, counseling, and coaching to team members.
Complete midyear and annual team-member evaluations.
Conduct huddles and team meetings.
Complete assigned tasks and work alongside EVS technicians.
Perform team-member competencies.
Plan, schedule, oversee, and monitor the quality and quantity of daily team assignments; redirect work as needed.
Inspect work, correct deficiencies, and provide one-on-one competency support, development, and training.
Maintain Wellstar Health System standards and support departmental and multidisciplinary performance-improvement projects and activities.
Practice and ensure consistent use of AIDET scripting.
Support patient and internal and external customer-satisfaction measurement tools.
Use interpersonal skills to perform service recovery effectively.
Promote service excellence, including positive first impressions, patient and family partnership, innovation, improvement, and sensitivity to diversity.
Use and dispose of supplies and equipment effectively and efficiently.
Follow regulatory requirements for transporting and disposing of waste.
Ensure proper use and care of equipment.
Comply with Wellstar Health System policies, standards of work, and code of conduct.
Perform other duties as assigned.