Social Services Coordinator Supervisor- Augusta YDC- Augusta, GA (CCR)

Georgia Department of Revenue • Augusta, GA

1d • Onsite

About The Position

The Social Services Coordinator Supervisor plans, manages, and evaluates social services programs at Augusta Youth Development Campus. The role supervises and guides staff, coordinates program services and activities, and ensures services meet client needs and comply with state and federal regulations, accreditation requirements, certification guidelines, and department policies. The supervisor also manages program resources, budgets, facilities operations, contracts, and community relationships, and provides operational and management guidance to program staff.

The position directs daily operations of assigned mental health programs and services, sets goals and priorities, oversees clinical-service delivery, and monitors program performance and quality. It participates as a member of the management team and handles staffing, employee relations, training, performance evaluation, and staff development. The role keeps current with developments in the field and applies relevant knowledge to improve program operations and services.

Requirements

• Bachelor's degree in a related field from an accredited college or university.
• Six years of job-related experience, including one year in a lead-worker, team-leader, or supervisory role; alternatively, one year of experience at the lower-level Social Services Program Coordinator 2 (SSP031) position or equivalent.
• Some positions require eligibility for licensure.
• Ability to supervise staff and manage social-service or mental-health programs.
• Ability to plan, monitor, and evaluate services for compliance with policies, standards, and accreditation requirements.
• Ability to manage employee relations, staffing, and staff development.

Nice To Haves

• Master's degree in a mental health field from an accredited college or university, such as Counseling, Social Work, or Psychology, in an area qualifying the graduate for licensure by the Georgia Composite Board of Professional Counselors, Social Workers and Marriage and Family Therapists.
• Clinical work experience in a residential treatment facility or juvenile justice treatment program serving youth with emotional behavioral disorders.

Responsibilities

• Plan, manage, and direct the daily operations of assigned mental health programs and services.
• Organize programs to meet client needs and comply with state and federal regulations, certification guidelines, and accreditation requirements.
• Consult with facility mental health staff on program planning and problem resolution.
• Design and coordinate protocols and procedures for identifying client service needs.
• Translate governing-board directives and agreements into program policies and procedures, and assist with maintaining policy and procedure manuals.
• Inform the Director about the status of assigned programs and staff through regular communications, meetings, and reports.
• Develop and implement methods to monitor staff compliance with policies, procedures, and standards, and stay current on service contracts and agreements.
• Set and communicate program goals, objectives, and priorities in accordance with client needs, departmental policies, accreditation requirements, budget considerations, and the agency mission; review and update plans as circumstances change.
• Participate as a management team member, address staff and client issues collaboratively, and support effective working relationships and organizational goals.
• Oversee, through delegation, clinical services for assigned program areas, including timely assessments and service plans, counseling, accurate clinical documentation, record reviews, and screening for appropriateness of admission or services.
• Assess and evaluate programs for compliance, service quality, and progress toward goals; provide feedback, recommendations, and assistance to staff.
• Manage human-resource and employee-relations functions, including interviewing and selecting employees, identifying training needs, addressing potential grievances, explaining grievance procedures, and recommending or initiating disciplinary action.
• Create and maintain a high-performance team environment by setting expectations, communicating progress, providing feedback and corrective action, evaluating and recognizing employees, and supporting staff development.
• Keep current with trends and developments in the field; participate in meetings, committees, research, and educational and professional programs to improve services and operational efficiency.

Benefits

• Health insurance
• Dental insurance
• Retirement and savings plan options
• Paid holidays
• Vacation leave
• Sick leave
• Eligibility for the Federal Public Service Loan Forgiveness Program
• Total Rewards programs intended to improve work environment, job satisfaction, and work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager