Environmental Services Supervisor - FT - Evenings - Augusta, GA

Wellstar Health System

11h•Onsite

About The Position

The Environmental Services Supervisor works under the direction of the Manager or Director of the Environmental Services Department. The supervisor plans, organizes, schedules, and oversees department activities on each shift to maintain facility appearance and compliance with regulatory, system, and departmental policies. The role includes regularly rounding the campus to identify special assignments and project needs and ensuring daily work supports infection prevention protocols. The supervisor also interviews, trains, develops, evaluates, and takes corrective action with staff, while working alongside EVS technicians as needed.

Requirements

High school diploma or GED; an associate degree in another or related field is preferred.
At least one year of experience in a lead or coordinator role in housekeeping or environmental services in healthcare, hospitality, or a Class A commercial setting; alternatively, two years of staff-level housekeeping or environmental services experience in one of those settings will be considered.
Ability to train, lead, motivate, and supervise personnel.
Written and oral communication skills for working with a diverse employee group and all levels of management.
Ability to demonstrate compliance with Wellstar and departmental policies and procedures and regulatory requirements.
Ability to train employees on cleaning equipment.
Computer skills, including Microsoft Outlook, Word, and Excel.
Ability to understand or experience with handling and monitoring material safety compliance and hazardous materials.
Understanding of OSHA compliance in a healthcare or commercial setting.
Ability to use and teach customer-service scripting, order supplies and linen to par levels, work with floor-cleaning and maintenance equipment, and clean clinical settings.

Nice To Haves

CHEST (Certified Healthcare Environmental Services Technician) certification is preferred.

Responsibilities

Coordinate and integrate Environmental Services with the department, other departments, and the hospital’s primary function.
Work toward departmental and facility goals and complete tasks assigned by the manager.
Provide ongoing feedback, recognition, counseling, and coaching to team members.
Complete midyear and annual team member evaluations and conduct huddles or team meetings.
Perform team member competencies and work alongside EVS technicians.
Plan, schedule, oversee, and monitor the quality and quantity of daily team assignments, redirecting work as needed.
Inspect work and provide one-on-one coaching, competency support, development, and training.
Maintain Wellstar Health System standards and support departmental and multidisciplinary performance improvement projects.
Practice and promote consistent use of AIDET scripting, support customer-satisfaction measurement tools, and use interpersonal skills for service recovery.
Promote service excellence by creating positive patient and family experiences, valuing patients and families as care partners, supporting effective processes and innovation, respecting diversity, and encouraging shared ownership of the health system.
Use and dispose of supplies and equipment efficiently, comply with waste-transport and disposal requirements, and ensure equipment is properly used and cared for.
Comply with Wellstar Health System policies, standards of work, and code of conduct.
Perform other duties as assigned.