Social Services Coordinator Supervisor- Augusta YDC- Augusta, GA (CCR)

Juvenile Justice, Department of • Augusta, GA

21h • Onsite

About The Position

The Social Services Coordinator Supervisor plans, manages, and directs assigned social services and mental health programs at the Augusta Youth Development Campus. The role supervises staff, coordinates program activities and clinical services, monitors service quality and compliance with state and federal regulations, accreditation standards, and agency policies, and reports program status to the Director. The supervisor also manages employee relations and human resources functions, supports program planning and budgeting, and works with community agencies and stakeholders to meet service needs and avoid duplication.

Requirements

• Bachelor's degree in a related field from an accredited college or university.
• Six years of job-related experience, including one year in a lead worker, team leader, or supervisory role; alternatively, one year of experience at the lower-level Social Services Program Coordinator 2 (SSP031) or equivalent position.
• Some positions require eligibility for licensure.
• Ability to plan, manage, and evaluate social services and mental health programs and ensure compliance with applicable regulations, policies, and accreditation standards.
• Ability to supervise staff and manage employee relations and human resources functions.

Nice To Haves

• Master's degree in a mental health field from an accredited college or university, such as Counseling, Social Work, or Psychology, qualifying the graduate for licensure by the Georgia Composite Board of Professional Counselors, Social Workers and Marriage and Family Therapists.
• Clinical work experience in a residential treatment facility or juvenile justice treatment program serving youth with emotional behavioral disorders.

Responsibilities

• Plan, manage, and direct daily operations of assigned mental health and social services programs.
• Organize programs to meet client needs and comply with state and federal regulations, certification guidelines, and accreditation requirements.
• Consult with facility mental health staff on program planning and problem resolution; develop protocols for identifying client service needs.
• Translate governing-board directives and agreements into program policies and procedures, and assist with maintaining policy and procedure manuals.
• Monitor program policies, procedures, standards, contracts, and agreements; report program and staff status to the Director.
• Establish and communicate program goals, objectives, and priorities based on client needs, policies, accreditation requirements, budgets, and agency mission; update plans as conditions change.
• Participate as a management team member and help resolve staff or client issues and workplace conflicts.
• Oversee delivery of clinical services, including timely assessments and care plans, counseling, accurate clinical documentation, record reviews, and screening for appropriate admission or services.
• Assess and evaluate programs for performance, compliance, progress toward goals, and quality of service; provide feedback and recommendations to staff.
• Manage human resources and employee relations, including interviewing and selecting staff, identifying training needs, addressing grievance concerns, and recommending or initiating discipline.
• Set performance expectations, communicate progress, provide feedback and corrective action, evaluate employees, recognize contributions, and support staff development.
• Keep current with developments in the field and relevant technology; participate in meetings, committees, research, and continuing education.
• Establish and maintain relationships with community agencies and organizations, coordinate resources, and organize stakeholders to address community needs.
• Guide resource distribution; identify or manage grants and contracts; participate in program budget development and facilities operations.
• Provide policy and management guidance, troubleshoot operational and consumer-related issues, and participate in decisions about eligibility, program requirements, and benefits.

Benefits

• Health insurance
• Dental insurance
• Retirement and savings plan options
• Paid holidays
• Vacation leave
• Sick leave
• Eligibility for the Federal Public Service Loan Forgiveness Program
• Total Rewards programs intended to support work environment, job satisfaction, and work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager