Environmental Services Manager
About The Position
Join our team at The Redwoods, where you can make a meaningful impact on individual lives. After more than 50 years as a local, nonprofit community in beautiful Mill Valley, we have a rich history of service and purpose. We take pride in providing excellent care for an active and diverse community of seniors. You'll find that every day presents an opportunity for a rewarding experience of caring and connection with a dedicated team and dynamic group of residents. As a mission driven organization, we ensure everyone receives vital programs and services regardless of their income. Enjoy competitive pay, first class health benefits, generous vacation and sick time, and a great work environment. Be a part of something bigger - join us in making a genuine difference!
Requirements
- High school diploma or GED equivalent.
- Excellent customer service skills.
- Demonstrated ability to utilize supplies, tools, and equipment properly after initial training.
- Must be capable of maintaining regular attendance.
- Proficiency in clear and effective English communication, both verbal and written.
- Strong ability to comprehend and execute instructions accurately in various formats.
- Competent in use of computers, particularly Microsoft Outlook, PointClickCare, WorxHub, or ability to become proficient quickly with training.
- Able to handle highly confidential information.
- Professional telephone skills and ability to handle referral calls effectively and efficiently.
Nice To Haves
- Able to speak/understand Spanish is preferred but not required.
Responsibilities
- Supports the maintenance management program.
- Takes calls from staff and residents and enters work requests into the WorxHub system, assigning appropriate priority levels.
- Provides training to staff and residents on the use of the WorxHub program.
- Assigns emergency/urgent/time-sensitive tasks to Environmental Services (EVS) and Maintenance Technicians.
- Schedules vendors and contractors for onsite work, including pest control and landscaping.
- Provides maintenance/construction/service interruption notifications to residents and staff.
- Orders maintenance, office, and cleaning supplies as needed/requested.
- Supports the Director of Facilities during various inspections (e.g., CDPH, CDSS, HUD).
- Communicates policies and procedures to new residents and families, collaborating to ensure a successful move-in.
- Provides support to the Director of Facilities with fire/life safety documentation, general ledger coding, and payroll/timecard management.
- Assists with providing/managing EVS daily tasks.
- Manages complaints and resolves problems within the scope of the position/department.
- Delivers effective telephone and electronic/email communications internally and externally.
- Assists with the creation, distribution, and management of set up sheets for EVS staff and events, including room set ups and take downs.
- Completes general office duties such as scanning, copying, invoicing, preparing documents, and filing.
- Works on special projects as assigned.
- Performs other duties as assigned.
Benefits
- Medical Insurance: ZERO out-of-pocket expense for the employee
- Dental and Vision Insurance
- Paid Time Off: Sick days, personal days, vacation days and holidays.
- 403(b) Retirement Plan: Employer contribution/Union pension contributions.
- Educational assistance & career development opportunities
- Longevity bonus program
- Low-cost meal program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
