Enterprise Sales Engineer
About The Position
Assembled is seeking an Enterprise Sales Engineer to help capture opportunities in support operations. This early-stage team role offers significant autonomy and impact. The role helps shape how Assembled positions and sells its platform, which unifies workforce management with AI agents so support teams can coordinate human staff, BPOs, and AI across chat, email, and voice. The Sales Engineer partners with Account Executives to guide opportunities from technical discovery through closure, translating complex requirements into clear solutions. The role extends beyond demonstrations: when a product gap arises during a deal, the Sales Engineer can work across product, engineering, and sales to build the feature customers need. The position is in person five days a week at Assembled offices in San Francisco or New York.
Requirements
- 3–5 years of experience as a Sales Engineer, Solutions Engineer, or Solutions Architect, ideally in SaaS.
- Strong technical background and comfort with APIs, cloud services—especially AWS—integration work, and web technologies.
- Ability to work independently in fast-paced, ambiguous environments.
- Track record of closing complex technical deals and consistently achieving sales targets.
- Exceptional communication skills, including the ability to explain complex concepts to technical stakeholders and executive buyers.
Nice To Haves
- Direct experience in workforce management, contact center operations, or customer support technologies.
- Hands-on coding ability and capacity to prototype solutions quickly.
- Startup or high-growth company experience, with the ability to wear multiple hats and adapt rapidly.
Responsibilities
- Drive opportunities from technical discovery through closure with Account Executives, translating complex requirements into clear solutions using Assembled's platform.
- Design and execute technical evaluations, proofs of concept, and custom demonstrations that show how Assembled addresses customer challenges.
- Own responses to RFPs, RFIs, and security questionnaires, using them to highlight product strengths and readiness.
- Develop expertise in workforce management and support operations, anticipate customer needs, and demonstrate thought leadership.
- Build internal tools, scalable demonstrations, and enablement resources for the sales organization.
- Achieve quarterly targets in a dynamic, high-growth environment.
Benefits
- Medical, dental, and vision benefits.
- Paid company holidays and sick time, plus unlimited time off.
- Monthly credits for professional development, general wellness, Assembled customers, and commuting.
- Paid parental leave.
- Catered weekday lunches and a fully stocked kitchen.
- 401(k) plan enrollment.
- Competitive compensation consisting of base pay and commission.
- Equity in a high-growth company.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
