Enterprise Sales Engineer - Strategic, Retail
About The Position
Sierra is hiring an Enterprise Sales Engineer for its Strategic Retail team. The role focuses on helping major retailers use Sierra’s customer-facing AI agent platform to improve customer engagement, support, and revenue generation. The successful candidate will learn a small number of strategic accounts in depth and act as the trusted technical expert throughout the sales cycle and beyond. The position owns end-to-end technical pre-sales work, including scoping customer use cases, communicating business value, designing and demonstrating the platform, and leading technical, architecture, integration, and security discussions. The role also coordinates internal partners, contributes to Strategic deal and go-to-market standards, mentors other sales engineers, stays involved through handoff and launch, supports account expansion, and shares customer insights with Product leadership to inform the roadmap.
Requirements
- At least 7 years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading sales processes with Strategic customers and consistently handling deal sizes of $1 million or more.
- Experience building and presenting demos and working with customers or clients in a go-to-market function.
- Strong relationship-building skills with prospective customer stakeholders, including C-suite executives and technical leaders.
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams.
- Ability to use AI tools efficiently in technical sales work, including discovery preparation, solution design, demos and prototypes, and technical proposals, while taking responsibility for the accuracy of customer-facing work.
- Experience growing accounts beyond the initial sale and defining customer roadmaps to facilitate growth.
- Bachelor's degree or above, or equivalent professional experience.
Nice To Haves
- Bachelor's degree in Computer Science or a related field.
- Experience translating code, technical logic, and user requirements into product and engineering requirements.
- Experience selling a technical AI product.
Responsibilities
- Develop deep knowledge of a small number of customer accounts and their businesses.
- Own the end-to-end technical pre-sales process, including scoping use cases, articulating business value, designing and demonstrating the platform, and leading technical and architecture reviews.
- Serve as the trusted technical expert throughout the sales cycle.
- Coordinate the involvement of Agent Development, Product, Security, Legal, and Sierra leaders, aligning them toward shared customer goals.
- Mentor other Sales Engineers, set standards for demos and pilots, and write playbooks for Strategic deals and go-to-market processes.
- Remain involved after the sale through the Agent Development handoff, launch, and expansion to new use cases.
- Share insights from major accounts with Product leadership and inform the product roadmap.
Benefits
- Flexible, unlimited paid time off.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Eligible full-time employees can participate in Sierra's equity plans, subject to applicable plans and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
