Enterprise Sales Engineer - Strategic, Financial Services
About The Position
Sierra is hiring an Enterprise Sales Engineer to support strategic financial services customers. Sierra is a platform for customer-facing AI agents, and its Financial Services team works with banks, insurers, neobanks, and other organizations to improve customer experiences and make financial services more accessible, human, and affordable. Sierra is primarily an in-person company based in San Francisco, with offices across North America, Europe, and Asia. The role owns the end-to-end technical presales process for strategic accounts, from understanding customers’ businesses and scoping use cases to demonstrating Sierra’s platform, leading technical reviews, and acting as a trusted technical expert throughout the sales cycle. The engineer coordinates internal partners, supports accounts through launch and expansion, mentors the Sales Engineering team, develops standards and playbooks, and shares customer insights with Product leadership to inform the roadmap.
Requirements
- At least 7 years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading sales processes with strategic customers and consistently handling deal sizes of $1 million or more.
- Past experience building and presenting demos and working with customers or clients in a go-to-market function.
- Strong relationship-building skills with prospect stakeholders, including C-suite executives and technical leaders.
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams.
- Ability to use AI tools effectively as a regular part of technical sales work, including discovery preparation, solution design, demo and prototype building, and technical proposals; accountable for the accuracy of customer-facing work, whether or not AI was used.
- Experience growing accounts beyond the initial sale and defining customer roadmaps to facilitate growth.
- Bachelor’s degree or above, or equivalent professional experience.
Nice To Haves
- Degree in Computer Science or a related field.
- Experience translating code, technical logic, and user requirements into product and engineering requirements.
- Experience selling a technical AI product.
Responsibilities
- Develop a deep understanding of assigned strategic customer accounts and their businesses.
- Own the end-to-end technical presales process, including scoping use cases, articulating business value, designing and demonstrating Sierra’s platform, leading technical and architecture reviews, and serving as the trusted technical expert during the sales cycle.
- Coordinate Agent Development, Product, Security, Legal, and Sierra leaders, clarifying when their involvement is needed and aligning them around shared goals.
- Mentor other Sales Engineers, set standards for demos and pilots, and write playbooks for strategic deals and go-to-market processes.
- Support accounts after the sale through the Agent Development handoff, launch, and expansion into new use cases.
- Share insights from the largest accounts with Product leadership and inform the product roadmap.
Benefits
- Flexible (unlimited) paid time off.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan, dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Eligible full-time employees can participate in Sierra’s equity plans, subject to applicable plans and policies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
