Enterprise Sales Engineer - Strategic, Consumer Business Services
About The Position
Sierra is hiring an Enterprise Sales Engineer to support its Strategic Consumer Business Services team. Sierra builds customer-facing AI agents for major brands and is primarily an in-person company based in San Francisco, with offices across North America, Europe, and Asia. The Consumer Business Services team works with organizations across sectors including consumer products, commercial real estate, automotive and mobility, transportation and logistics, industrial manufacturing, information and data services, consumer electronics, professional services, facilities management, construction, energy, and utilities. The role owns technical pre-sales for strategic customer accounts, from discovery and use-case scoping through solution design, demonstrations, technical and architecture reviews, and ongoing technical guidance throughout the sales cycle. The engineer coordinates internal teams and leaders as needed, stays involved after the sale through handoff and launch, and supports account expansion. They also contribute to team standards, mentoring, deal and go-to-market playbooks, and product roadmap input based on customer needs. Sierra describes its culture through the values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family. Benefits are offered to full-time employees and may vary by region or change over time.
Requirements
- At least 7 years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading sales processes with Strategic customers and consistently handling deal sizes of $1 million or more.
- Experience building and presenting demos and working with customers or clients in a go-to-market function.
- Strong relationship-building skills with prospect stakeholders, including C-suite executives and technical leaders.
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams.
- Ability to use AI tools efficiently in technical sales activities such as discovery preparation, solution design, demo and prototype building, and technical proposals, while owning the accuracy of customer-facing work.
- Experience growing accounts beyond the initial sale and defining customer roadmaps to support growth.
- Bachelor’s degree or above, or equivalent professional experience.
Nice To Haves
- A degree in Computer Science or a related field.
- Experience translating code, technical logic, and user requirements into product and engineering requirements.
- Experience selling a technical AI product.
Responsibilities
- Build deep knowledge of a small number of customer accounts and their businesses.
- Own the end-to-end technical pre-sales process, including scoping customer use cases, articulating business value, designing and demonstrating Sierra’s platform, leading technical and architecture reviews, and acting as the trusted technical expert throughout the sales cycle.
- Coordinate with Agent Development, Product, Security, Legal, and Sierra leaders, determining when to involve them and aligning their work toward shared goals.
- Mentor other sales engineers, set standards for demos and pilots, and develop playbooks for Strategic deals and go-to-market processes.
- Remain engaged after the sale through the Agent Development handoff, launch, and expansion into new use cases.
- Share insights from major accounts with Product leadership and inform the product roadmap.
- Use AI tools as part of technical sales work, while ensuring the accuracy of customer-facing materials.
Benefits
- Flexible, unlimited paid time off.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan, dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Eligible full-time employees may participate in Sierra’s equity plans, subject to applicable plan terms and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
