Enterprise Sales Engineer - Majors, Consumer Business Services
About The Position
Sierra is hiring an Enterprise Sales Engineer for its Consumer Business Services team. Sierra builds customer-facing AI agents for large brands. The Consumer Business Services team serves a broad range of industries, including consumer products, commercial real estate, automotive and mobility, transportation and logistics, industrial manufacturing, information and data services, consumer electronics, professional services, facilities management, construction, energy, and utilities. The role partners closely with Sales to win deals and grow customer accounts. The engineer leads the technical pre-sales process, from discovery and use-case scoping through platform design, demonstrations, technical and architecture reviews, and sales-cycle support. They work with customer stakeholders across CX, IT, security, procurement, and executive teams, and develop tailored working agents quickly. The role also remains involved after the sale through handoff, launch, and expansion, while mentoring newer sales engineers and developing reusable industry or team assets.
Requirements
- 4–6+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading sales processes with large enterprise customers on deals ranging from $500,000 to $1 million.
- Experience building and presenting demos and working with customers or clients in a go-to-market function.
- Experience building relationships with prospects, including executives and technical leaders.
- Ability to connect a prospect’s business problems to Sierra’s solutions and explain them to technical and non-technical audiences.
- Ability to use AI tools efficiently in technical sales work, including discovery preparation, solution design, demo and prototype building, and technical proposals, while owning the accuracy of customer-facing work.
- Experience growing accounts beyond the initial sale.
- Bachelor’s degree or above, or equivalent professional experience.
Nice To Haves
- Degree in Computer Science or a related field.
- Experience translating code, technical logic, and user requirements into product and engineering requirements.
- Experience selling a technical AI product.
Responsibilities
- Partner with Sales counterparts to win deals and grow customer accounts.
- Take prospects and existing customers from initial discovery to a tailored, working agent.
- Work with customer stakeholders across CX, IT, security, procurement, and executive sponsorship.
- Own the end-to-end technical pre-sales process, including scoping use cases, articulating business value, designing and demonstrating the platform, leading technical and architecture reviews, and serving as the technical expert throughout the sales cycle.
- Mentor newer sales engineers and contribute reusable assets for the industry or team.
- Support accounts after the sale through the Agent Development handoff, launch, and expansion to new use cases.
- Develop deep expertise in the industry, its patterns, and successful sales motions.
Benefits
- Flexible, unlimited paid time off.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Eligible full-time employees can participate in Sierra’s equity plans, subject to applicable plan terms and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
