Enterprise Sales Engineer - Majors, Retail

Sierra•Atlanta, GA

9h•$280,000 - $290,000

About The Position

Sierra is hiring an Enterprise Sales Engineer to support its Retail team, which works with retailers across apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Sierra’s AI agents help shoppers with tasks such as tracking and returning orders, finding products, booking services, and resolving issues. Retail use cases also include revenue-generating activities such as product discovery, personalized recommendations, cart recovery, win-back campaigns, and in-store support. The Sales Engineer partners with Sales to win deals and grow customers, taking prospects from initial discovery to a tailored working agent. The role owns the technical pre-sales process, including scoping use cases, communicating business value, designing and demonstrating the platform, leading technical and architecture reviews, and acting as a trusted technical expert through the sales cycle. The position also supports accounts after the sale through handoff, launch, and expansion, and contributes to team development through mentoring and reusable assets. Sierra is primarily an in-person company based in San Francisco, with offices across North America, Europe, and Asia.

Requirements

4–6+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
Experience leading sales processes with large enterprise customers on deals ranging from $500,000 to $1 million.
Experience building and presenting demos and working with customers or clients in a go-to-market function.
Experience building relationships with prospects, including executives and technical leaders.
Ability to connect prospects’ specific business problems to Sierra’s solutions and explain them to technical and non-technical audiences.
Ability to use AI tools efficiently in technical sales, including discovery preparation, solution design, demo and prototype building, and technical proposals, while owning the accuracy of customer-facing work.
Experience growing accounts beyond the initial sale.
Bachelor’s degree or above, or equivalent professional experience.

Nice To Haves

A degree in Computer Science or a related field.
Experience translating code, technical logic, and user requirements into product and engineering requirements.
Experience selling a technical AI product.

Responsibilities

Partner with Sales counterparts to win deals and grow customers.
Move prospects and existing customers from initial discovery to a tailored, working agent in days.
Work with all teams involved in customer decisions, including CX, IT, security, procurement, and executive sponsors.
Own the end-to-end technical pre-sales process by scoping use cases, articulating business value, designing and demonstrating the platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle.
Mentor newer Sales Engineers and contribute reusable assets for the industry or team.
Support accounts after the sale through Agent Development handoff, launch, and expansion to new use cases.
Develop deep knowledge of the industry, its patterns, and effective sales motions.

Benefits

Flexible, unlimited paid time off.
Medical, dental, and vision benefits for employees and their families.
Life insurance and disability benefits.
Retirement plan dependent on country of employment.
Parental leave.
Fertility and family-building benefits through Carrot.
Lunch, snacks, and coffee.
Discretionary benefit stipend.
Free alphorn lessons.
Eligible full-time employees can participate in Sierra’s equity plans, subject to applicable terms and policies.