Enterprise Sales Engineer - Majors
About The Position
Sierra is hiring an Enterprise Sales Engineer to partner with Sales in winning deals and growing enterprise customers. The role spans the full technical pre-sales process, from discovery and customer use-case scoping to designing and demonstrating Sierra’s platform, communicating business value, and leading technical and architecture reviews. The engineer works with customer stakeholders across CX, IT, security, procurement, and executive teams, and serves as a trusted technical expert throughout the sales cycle. The role also involves building tailored working agents quickly, supporting accounts after the sale through Agent Development handoff and launch, and identifying opportunities to expand into new use cases. The engineer will develop deep knowledge of their industry and effective sales motions, mentor newer sales engineers, and contribute reusable assets for their industry or team. Sierra describes itself as primarily an in-person company based in San Francisco, with offices across North America, Europe, and Asia.
Requirements
- 4–6+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading sales processes with large enterprise customers and deal sizes ranging from $500,000 to $1 million.
- Experience building and presenting demos and working with customers or clients in a go-to-market function.
- Experience building relationships with prospects, including executives and technical leaders.
- Ability to connect prospects’ business problems with Sierra’s solutions and explain them to technical and non-technical audiences.
- Ability to use AI tools efficiently in technical sales activities such as discovery preparation, solution design, demo and prototype building, and technical proposals, while owning the accuracy of customer-facing work.
- Experience growing accounts beyond the initial sale.
- Bachelor’s degree or above, or equivalent professional experience.
Nice To Haves
- Bachelor’s degree in Computer Science or a related field.
- Experience translating code, technical logic, and user requirements into product and engineering requirements.
- Experience selling a technical AI product.
Responsibilities
- Partner with Sales counterparts to help win deals and grow customers.
- Build tailored, working agents for prospects and existing customers, moving from initial discovery to a working agent in days.
- Work with stakeholders involved in customer decisions, including CX, IT, security, procurement, and executive sponsors.
- Own the end-to-end technical pre-sales process, including scoping use cases, articulating business value, designing and demonstrating the platform, and leading technical and architecture reviews.
- Serve as the trusted technical expert throughout the sales cycle.
- Mentor newer sales engineers and contribute reusable assets for the industry or team.
- Support accounts after the sale through the Agent Development handoff, launch, and expansion to new use cases.
- Develop deep knowledge of the industry, its patterns, and effective sales motions.
Benefits
- Flexible (unlimited) paid time off.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan, dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Eligible full-time employees can participate in Sierra’s equity plans, subject to applicable plans and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
