Enterprise Sales Engineer - Strategic, Healthcare
About The Position
Sierra is hiring an Enterprise Sales Engineer for its Strategic Healthcare team. Sierra builds customer-facing AI agents, and its healthcare agents support health plans, providers, and healthcare platforms with sensitive, high-stakes patient and member interactions. The role owns the technical pre-sales process for strategic healthcare accounts, from understanding customer needs and scoping use cases through demonstrating Sierra’s platform, leading architecture and security discussions, and supporting the sales cycle as a trusted technical expert. The Sales Engineer coordinates internal teams and leaders around customer goals, remains involved through handoff and launch, and helps expand accounts into additional use cases. The role also contributes to the SE team by mentoring colleagues, setting standards for demos and pilots, developing playbooks, and sharing account insights with Product leadership to inform the roadmap.
Requirements
- At least 7 years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading sales processes with strategic customers and consistently handling deal sizes of $1 million or more.
- Experience building and presenting demos and working with customers or clients in a go-to-market function.
- Strong relationship-building skills with prospect stakeholders, including C-suite executives and technical leaders.
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams.
- Ability to use AI tools effectively in technical sales activities such as discovery preparation, solution design, demo and prototype development, and technical proposals; responsible for the accuracy of customer-facing work.
- Experience growing accounts beyond the initial sale and defining customer roadmaps to facilitate growth.
- Bachelor’s degree or above, or equivalent professional experience.
Nice To Haves
- Bachelor’s degree in Computer Science or a related field.
- Experience translating code, technical logic, and user requirements into product and engineering requirements.
- Experience selling a technical AI product.
Responsibilities
- Develop a deep understanding of assigned strategic customers and their businesses.
- Own the end-to-end technical pre-sales process, including scoping use cases, articulating business value, designing and demonstrating the platform, and leading technical and architecture reviews.
- Serve as the trusted technical expert throughout the sales cycle.
- Coordinate Agent Development, Product, Security, Legal, and Sierra leaders as needed to advance customer goals.
- Mentor other Sales Engineers, set standards for demos and pilots, and create playbooks for strategic deals and go-to-market processes.
- Support accounts after the sale through the Agent Development handoff, launch, and expansion to new use cases.
- Share insights from large accounts with Product leadership and inform the product roadmap.
Benefits
- Flexible, unlimited paid time off.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Eligible full-time employees may participate in Sierra’s equity plans, subject to applicable terms and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
