Enterprise Account Specialist - (Hybrid in Austin, Texas)
About The Position
TeamViewer is hiring an Enterprise Account Specialist to own renewals, expansion, and day-to-day customer relationships for sub-$10K enterprise customers across the Americas. This is a quota-carrying sales role focused on retention, revenue growth within the assigned book, and identifying accounts with potential to grow beyond $10K ARR. The Specialist owns sub-$10K renewal opportunities while the designated Account Executive or Account Manager retains strategic ownership of each account. The role manages proactive renewal plans, weekly forecasts, inbound purchase intent, and smaller upsell opportunities. It also supports customer adoption, identifies churn risks and expansion opportunities, coordinates support issue resolution, and maintains accurate Salesforce records. The position is hybrid at TeamViewer’s Austin, Texas office.
Requirements
- 1–3 years of experience in a quota-carrying or pipeline-generating role, such as inside sales, SDR/BDR, renewals, or account management.
- Comfort owning retention and expansion targets, forecasting weekly, and being measured on results.
- Ability to manage a high-volume renewal book with consistent cadence and clean CRM hygiene.
- Clear, confident communication by phone, video, and email; ability to handle objections and negotiate small commercial terms.
Nice To Haves
- SaaS or technology experience.
- Salesforce experience.
- Spanish or Portuguese language skills.
Responsibilities
- Own assigned renewal opportunities under $10K ARR in Salesforce from initial outreach through closed renewal, and forecast them weekly.
- Manage proactive renewal cycles, ensuring every renewal has an owner, a plan, and a next step well before its due date.
- Grow revenue within the assigned book through seat expansions, add-ons, and license upgrades, and close sub-$10K upsells passed down by Account Managers and Account Executives.
- Handle inbound purchase intent under $10K as the default owner, coordinating with the account owner when appropriate.
- Identify accounts that could exceed $10K ARR, qualify the opportunity, document the trigger, and hand it off to the relevant Account Executive or Account Manager.
- Drive customer adoption by enabling customers on features and functionality, leading roadmap conversations, and conducting adoption reviews.
- Triage support friction, route tickets to the appropriate Support owner, follow up to resolution, and escalate stalled issues to the manager.
- Keep Salesforce opportunity stages, close dates, next steps, and handoff records current.
- Operate according to the agreement between the Specialist desk and account owners: the Specialist owns sub-$10K renewal opportunities, while the sole Account Executive or Account Manager retains strategic account ownership.
- Meet goals for gross revenue retention, expansion quota, qualified handoffs, forecast accuracy, and cadence adherence.
Benefits
- Competitive compensation and bonuses.
- Flexible PTO and paid holidays.
- 401(k) with employer matching.
- Comprehensive health insurance, including 100% employer-paid medical coverage.
- Up to 12 weeks of parental leave.
- Basic life insurance and short- and long-term disability coverage, 100% employer-paid.
- Quarterly teambuilding events, leadership luncheons, and companywide All Hands meetings.
- Medical, dental, and vision coverage.
- HSA and FSA options.
- Employee Assistance Program.
- Voluntary benefits.
- Pet insurance.
- Employee discounts.
- Potential eligibility for a company bonus and RSU program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
