Enterprise Account Manager, Comcast Business

Comcast Resume • Denver, CO

6d • $64,756 - $105,964

About The Position

Responsible for strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develops and manages account strategies for named customers, identifies incremental revenue opportunities, and retains embedded services. Owns customer relationship management and satisfaction while meeting annual revenue and retention objectives. The role manages local and regional enterprise and mid-market accounts, sells Comcast Business Class services to stakeholders at multiple organizational levels, and works with Sales, Finance, and Operations leadership to develop account plans. The position requires regular, consistent, and punctual attendance and may involve nights, weekends, variable schedules, and overtime.

Requirements

• 5–7 years of relevant work experience.
• Skills in account management, customer relationship management (CRM), direct selling, relationship management, and sales development.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.

Nice To Haves

• Bachelor's degree is preferred; Comcast may also consider coursework and experience or extensive related professional experience.

Responsibilities

• Meet or exceed monthly sales quotas by identifying and closing incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact and align Comcast Business Services with assigned accounts.
• Propose and deliver solutions, including Advanced Voice, Metro Ethernet, and other Business Class products, to meet customer needs.
• Maintain customer satisfaction and act as the primary escalation point for customer issues.
• Manage the cultivation, execution, and delivery of sales and services to local and regional enterprise and mid-market accounts.
• Collaborate with Sales, Finance, and Operations leadership to create account management plans and strategies that optimize sales and retention.
• Position and sell Comcast Business Class services to multiple organizational levels, including C-level and executive personnel.
• Manage existing revenue, sales opportunities, quotas, funnels, and forecasts in line with regional, divisional, and corporate goals.
• Exercise independent judgment and discretion in matters of significance.
• Attend work regularly and punctually; work nights and weekends, variable schedules, and overtime as necessary.
• Perform other assigned duties and responsibilities.
• Follow Comcast's Operating Principles, prioritize customer experience, learn and advocate for Comcast products and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of colleagues, customers, investors, and communities.

Benefits

• Comcast provides an array of benefits and support options for eligible employees; details are available in the company's compensation and benefits summary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level