Enterprise Account Manager 3, Comcast Business

Comcast Resume • Plymouth, MI

5d

About The Position

The Enterprise Account Manager provides strategic account management and financial sales leadership for an assigned portfolio of strategic mid-market customers, with responsibility for generating new business, growing incremental revenue, and retaining existing services. The role develops and manages account strategies for named customers, reduces churn and write-downs through strong customer relationships and satisfaction, conducts quarterly business reviews, and delivers annual revenue and retention objectives while meeting enterprise customer experience expectations.

The role manages sales and service delivery for local and regional enterprise and mid-market accounts. It involves identifying and closing revenue opportunities, understanding customers’ changing business needs, renewing contracts, monitoring product usage and performance, and coordinating with internal teams to resolve customer issues and support timely installations. The position also manages revenue, sales opportunities, quotas, funnels, and forecasts in alignment with regional, divisional, and corporate goals. Regular attendance is required, and the employee must be able to work nights, weekends, variable schedules, and overtime as necessary.

Requirements

• At least 10 years of relevant work experience.
• Bachelor’s degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Skills in customer relationships, strategic objectives, and strategic selling.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Manage the cultivation, execution, and delivery of sales and services to local and regional enterprise and mid-market accounts.
• Meet or exceed monthly sales quotas by identifying and closing incremental sales and revenue opportunities.
• Generate and close sales opportunities with assigned new customers through leads and opportunities.
• Engage customers proactively to understand changing business needs and identify upselling, cross-selling, and new-product revenue opportunities.
• Prepare and conduct regular bill reviews and quarterly business reviews with key customers.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain knowledge of company products and services, pricing practices, and selling skills to position Business Services effectively for assigned accounts.
• Develop and deliver proposed solutions involving Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, Manager Router, and other Business Class products as appropriate.
• Monitor customer usage and performance of connected products and services, identify vulnerabilities and opportunities, and discuss them with customers to maintain satisfaction.
• Serve as the primary escalation point for customer issues and coordinate with internal teams to ensure effective resolution.
• Collaborate with Sales, Finance, and Operations leadership to develop account management plans and strategies for sales and retention.
• Build and lead cross-functional relationships with Construction, Project Management, Installation, and other support groups to facilitate timely sales installation and connection; escalate issues and create plans for delayed projects.
• Position and sell Business Class services across organizational levels, including C-level and executive personnel.
• Manage existing revenue, sales opportunities, quotas, funnels, and forecasts in alignment with regional, divisional, and corporate goals.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance and work nights, weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast’s Operating Principles, prioritize the customer experience, learn and advocate for company technology and services, collaborate as a team, participate in the Net Promoter System, drive results, support inclusion, and act in the interests of colleagues, customers, investors, and communities.

Benefits

• Comcast provides an array of benefits and support options, expert guidance, and always-on tools intended to support employees’ physical, financial, and emotional well-being. Details are available in the benefits summary on the careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior