Enterprise Account Executive, Comcast Business

Comcast Resume•Manchester, NH

About The Position

Responsible for selling Comcast Commercial Internet, Video, and Voice services to mid-size and large businesses. Works as part of a team to drive sales through prospecting and relationship cultivation with institutions in designated territories. Delivers live sales presentations, develops relationships with businesses and the community, and positions the Comcast brand as part of the sales strategy. The role requires in-depth knowledge and experience in its discipline, independent prioritization of work, and the ability to serve as a resource for less-experienced colleagues. The Enterprise Account Executive develops and retains a customer base, pursues new business, meets sales targets, and works with internal teams to provide strong service and customer experiences. The role involves regular customer meetings outside the office and may require nights, weekends, variable schedules, and overtime.

Requirements

5–7 years of relevant work experience.
Bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
Skills in cold calling, direct selling, and prospecting.
Excellent verbal and written communication, presentation, persuasion, and negotiation skills.
Ability to work nights and weekends, variable schedules, and overtime as necessary.
Some knowledge of network design and MAN technologies and designs, including DSx, OC-x, WDM, and Ethernet; internet technologies, functionality, and services; voice network technologies including VoIP; data networking technologies and services including LAN, MAN, WAN, and VPN; networking protocols with emphasis on Layers 1, 2, and 3; voice and data customer premises equipment; business continuity and disaster recovery concepts; and E-rate contracting processes and procedures.

Nice To Haves

Relevant certifications, if applicable; no specific certification is identified.

Responsibilities

Create and deliver face-to-face sales presentations demonstrating knowledge of Comcast products and services.
Sell to exceed departmental financial and unit targets, while monitoring competitors and emerging technologies.
Develop the sales territory through local partnerships, organizational affiliations, and prospecting targeted businesses through cold calling, canvassing, customer referrals, and partner relationships.
Promote and position the Comcast brand within the territory.
Retain and grow the customer base by delivering a superior customer experience and building customer relationships.
Coordinate with internal teams to support operational efficiency and service levels that meet or exceed customer expectations.
Maintain accurate sales records and prepare sales and activity reports as required.
Attend regular out-of-office customer meetings and use effective verbal and written communication, presentation, persuasion, and negotiation skills.
Apply knowledge of network design and technologies, internet and voice services, data networking, customer premises equipment, business continuity and disaster recovery concepts, and E-rate contracting processes.
Exercise independent judgment and discretion in significant matters.
Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
Perform other duties and responsibilities as assigned.
Follow Comcast's Operating Principles, prioritize the customer experience, learn and advocate for Comcast technology and services, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of colleagues, customers, investors, and communities.