Enterprise Account Manager, Comcast Business

Comcast Resume • Plymouth, MA

4d • $67,699 - $110,781

About The Position

The Enterprise Account Manager provides strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. The role develops and manages account strategies for named customers, identifies incremental revenue opportunities, retains embedded services, manages customer relationships and satisfaction, and delivers annual revenue and retention objectives.

The position manages existing revenue, sales opportunities, quotas, funnels, and forecasts in line with regional, divisional, and corporate goals. It works with Sales, Finance, and Operations leadership to develop account plans and sells Comcast Business Class services to stakeholders at multiple organizational levels, including C-level and executive personnel. The role requires regular, punctual attendance and may involve nights, weekends, variable schedules, and overtime as necessary.

Requirements

• 5–7 years of relevant work experience.
• Skills in account management, customer relationship management (CRM), people management, relationship management, and sales.
• Regular, consistent, and punctual attendance.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• A bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.

Nice To Haves

• Bachelor's degree.
• Experience with Advanced Voice, Metro Ethernet, or other Business Class products.

Responsibilities

• Meet or exceed monthly sales quotas by identifying and closing incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular contact with assigned accounts and ensure Comcast Business Services are appropriately positioned and aligned with customer needs.
• Develop and deliver solutions involving Advanced Voice, Metro Ethernet, or other Business Class products as appropriate.
• Maintain customer satisfaction and serve as the primary escalation point for customer issues.
• Manage the cultivation, execution, and delivery of sales and services to local and regional Enterprise and mid-market accounts.
• Collaborate with Sales, Finance, and Operations leadership on account management plans and strategies to optimize sales and retention.
• Position and sell Comcast Business Class services across multiple organizational levels, including C-level and executive personnel.
• Manage existing revenue, sales opportunities, quotas, funnels, and forecasts in alignment with regional, divisional, and corporate goals.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast's Operating Principles, prioritize customer experience, learn and advocate for its technology and services, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.

Benefits

• Comcast benefits are available to eligible employees and include options and support intended to address physical, financial, and emotional well-being; details are provided on the company's careers site.
• Eligible sales positions may receive commission under an applicable plan.
• Sales compensation offers potential upside above targeted earnings for employees who exceed sales targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level