Enterprise Account Manager, Comcast Business

Comcast Resume•Springfield, MA

4d•$61,812 - $105,964

About The Position

The Enterprise Account Manager provides strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. The role develops and manages account strategies for named customers, identifies incremental revenue opportunities, and retains embedded services. It is responsible for customer relationship management and satisfaction, as well as meeting annual revenue and retention objectives. The role manages sales and services for local and regional Enterprise and mid-market accounts, positioning Comcast Business Class products and solutions—including Advanced Voice and Metro Ethernet—to customer needs. It also manages revenue, sales opportunities, quotas, funnels, and forecasts in line with organizational goals.

Requirements

5–7 years of relevant work experience.
Skills in account management, communication, customer relationship management (CRM), customer relationships, and sales.
A bachelor's degree is preferred; applicants may also be considered based on a combination of coursework and experience or extensive related professional experience.

Nice To Haves

Bachelor's degree.

Responsibilities

Meet or exceed monthly sales quotas by identifying and closing incremental sales and revenue opportunities.
Renew customer contracts to protect and grow existing revenue streams.
Maintain regular contact with accounts to ensure Comcast Business Services are appropriately positioned and aligned.
Develop and deliver proposed solutions suited to customer needs, including Advanced Voice, Metro Ethernet, or other Business Class products as appropriate.
Maintain customer satisfaction and act as the primary escalation point for customer issues.
Manage the cultivation, execution, and delivery of sales and services to local and regional Enterprise and mid-market accounts.
Collaborate with Sales, Finance, and Operations leadership on account management plans and strategies to optimize sales and retention opportunities.
Position and sell Comcast Business Class services across organizational levels, including C-level and executive personnel.
Manage existing revenue, sales opportunities, quota, funnels, and forecasts in line with regional, divisional, and corporate goals.
Exercise independent judgment and discretion in matters of significance.
Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
Perform other duties and responsibilities as assigned.