Enterprise Account Manager, Comcast Business

Comcast • Springfield, CT

3d

About The Position

The Enterprise Account Manager provides strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. The role develops and manages account strategies for named customers, identifies incremental revenue opportunities, retains embedded services, and oversees customer relationships and satisfaction while meeting annual revenue and retention objectives.

The position manages sales and services for local and regional enterprise and mid-market accounts, including renewals and proposed solutions involving Advanced Voice, Metro Ethernet, and other Business Class products. The Account Manager works with Sales, Finance, and Operations leaders to plan account strategies, manage revenue and sales pipelines, and achieve regional, divisional, and corporate goals. The role serves as a primary escalation point for customer issues and engages decision-makers at multiple organizational levels, including C-level and executive personnel.

Requirements

• 5–7 years of relevant work experience.
• Skills in account management, communication, customer relationship management (CRM), customer relationships, and sales compensation.
• Ability to meet sales and retention objectives and manage account revenue, opportunities, quotas, funnels, and forecasts.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Regular, consistent, and punctual attendance.

Nice To Haves

• Bachelor's degree preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.

Responsibilities

• Meet or exceed monthly sales quotas by identifying and closing incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact and ensure Comcast Business Services are appropriately positioned and aligned with assigned accounts.
• Initiate and deliver proposed solutions for customer needs involving Advanced Voice, Metro Ethernet, and other Business Class products as appropriate.
• Maintain customer satisfaction and act as the primary escalation point for customer issues.
• Manage the cultivation, execution, and delivery of sales and services to local and regional enterprise and mid-market accounts.
• Collaborate with Sales, Finance, and Operations leadership to develop account management plans and strategies that optimize sales and retention opportunities.
• Position and sell Comcast Business Class services across organizational levels, including C-level and executive personnel.
• Manage existing revenue, sales opportunities, quotas, funnels, and forecasts in alignment with regional, divisional, and corporate sales, service, and operational goals.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Understand and follow Comcast's Operating Principles.
• Prioritize the customer experience and promote seamless digital options and customer advocacy.
• Learn, use, and advocate for Comcast technology, products, services, and digital tools.
• Collaborate as a team, participate in the Net Promoter System, contribute customer feedback, and help improve customer outcomes.
• Drive results and growth, support inclusion, and act in the interests of colleagues, customers, investors, and communities.
• Perform other duties and responsibilities as assigned.

Benefits

• Eligible employees have access to an array of benefits options, expert guidance, and always-on tools intended to support physical, financial, and emotional well-being.
• Commission opportunity under the applicable sales compensation plan; the posting lists a targeted commission of $30,000 and potential for significant upside above targeted earnings for sales overachievement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level