Enterprise Account Manager, Comcast Business

Comcast • Denver, CO

2d

About The Position

Responsible for strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. The role develops and manages account strategies for named customers, identifies incremental revenue opportunities, and retains embedded services. It manages customer relationships and satisfaction while delivering annual revenue and retention objectives.

The position manages local and regional enterprise and mid-market accounts, selling Comcast Business services and coordinating with Sales, Finance, and Operations leadership. It also manages revenue, sales opportunities, quota, funnels, and forecasts in alignment with organizational goals. The role requires regular, punctual attendance and may involve nights, weekends, variable schedules, and overtime as necessary.

Requirements

• 5–7 years of relevant work experience.
• Bachelor's degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Ability to work nights and weekends, variable schedules, and overtime as necessary.
• Skills in account management, customer relationship management (CRM), direct selling, relationship management, and sales development.

Nice To Haves

• Bachelor's degree.
• Relevant certifications, if applicable; none are specified.

Responsibilities

• Meet or exceed monthly sales quotas by identifying and closing incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact and align Comcast Business Services with assigned accounts.
• Propose solutions, including Advanced Voice, Metro Ethernet, and other Business Class products, to meet customer needs.
• Maintain customer satisfaction and act as the primary escalation point for customer issues.
• Manage the cultivation, execution, and delivery of sales and services to local and regional enterprise and mid-market accounts.
• Collaborate with Sales, Finance, and Operations leadership to develop account management plans and strategies that optimize sales and retention.
• Position and sell Comcast Business Class services to stakeholders across organizational levels, including C-level and executive personnel.
• Manage existing revenue, sales opportunities, quota, funnels, and forecasts in accordance with regional, divisional, and corporate goals.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
• Follow Comcast's Operating Principles, prioritize customer experience, learn and advocate for company products and digital tools, collaborate as a team, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward customers, investors, and communities.
• Perform other duties and responsibilities as assigned.

Benefits

• Comcast offers benefits to eligible employees, with options and support intended to address physical, financial, and emotional needs.
• Sales compensation programs offer potential commission upside above targeted earnings for employees who exceed sales targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level