Enterprise Account Director - Americas, Sales

Magnet Forensics•New York, MA

9d•Hybrid

About The Position

Magnet Forensics is hiring an Enterprise Account Director to strategically manage a portfolio of its highest-value, named F100 accounts, with a focus on customers based in the United States. The role owns account strategy and growth, builds long-term customer partnerships, and pursues new-logo opportunities within defined F100 targets. It involves complex software sales across multiple products and services, executive engagement, contract negotiations, and close coordination with internal teams to deliver strong customer outcomes. Travel may be expected up to 30–50% of the time. The role also analyzes account performance, market trends, and the competitive landscape to inform strategy. The account director is expected to maintain accurate CRM records and serve as a trusted mentor to colleagues. Magnet Forensics describes its work approach as hybrid-flexible: employees near an office may attend in person occasionally, typically weekly to monthly depending on department and team needs, while most days offer flexibility in where work is performed.

Requirements

7 or more years of experience in enterprise account management or an equivalent role.
Proven success managing and growing strategic named accounts in software sales.
Demonstrated ability to build trusted-advisor relationships with senior executives.
Experience driving complex sales cycles and negotiating large contracts.
Strong business acumen and analytical skills.
Exceptional communication, presentation, and negotiation skills.
Ability to collaborate cross-functionally and lead virtual teams to achieve account objectives.

Nice To Haves

Knowledge of the digital forensics and cybersecurity industry and its competitive landscape.

Responsibilities

Own and strategically manage a portfolio of F100, highest-value named accounts.
Develop and execute comprehensive annual and quarterly account plans tailored to each named account, emphasizing long-term partnerships and growth.
Build relationships with decision-makers and stakeholders across multiple lines of business and serve as the primary contact for business matters.
Drive complex sales cycles involving multi-product and multi-service solutions aligned with customer objectives.
Identify and pursue cross-sell, up-sell, and renewal opportunities within existing named accounts.
Pursue, engage, solution, and win new-logo opportunities through defined F100 targets.
Lead executive-level presentations and business reviews demonstrating Magnet Forensics’ value and impact.
Collaborate with BDR, Solution Consultants, Customer Success, Renewals, Product Management, and other internal teams to deliver customer outcomes.
Oversee contract negotiations and pricing strategies, and ensure compliance with customer requirements.
Maintain accurate and detailed records of account activities in the CRM system.
Analyze account performance, market trends, and the competitive landscape to inform strategy and continuous improvement.
Provide guidance and support to colleagues as a trusted mentor.
Travel to customer locations as required; travel may be up to 30–50% of the time.