Americas Account Director

JLL • New York, NY

3d • $192,300 - $278,700 • Onsite

About The Position

The Americas Account Director serves as the strategic leader and technical authority for a valued global account, driving service delivery across a complex, multi-site portfolio and leading engineering and operations teams. The role is responsible for the account’s financial performance, client satisfaction, and strategic growth, with an emphasis on hard services such as mechanical, electrical, critical environments, fire life safety, and asset lifecycle management. It also establishes and oversees a Project Management Office (PMO) framework for capital projects, strategic initiatives, and transformation programs in partnership with the PDS organization.

Based on-site in New York, NY according to the listed location, the role collaborates with cross-functional teams locally and across the Americas to deliver facilities management solutions. The job description also describes the role as based in Austin, TX. The position leads and develops engineering and facilities management professionals, builds client partnerships, oversees technical and operational standards, manages financial and project delivery processes, and identifies opportunities to expand account services. Travel of up to 35% across account sites is required.

Requirements

• Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related technical field.
• At least 10 years of progressive experience in facilities management, engineering, or corporate real estate, including at least 5 years in a senior leadership role managing complex accounts.
• Track record managing large-scale Integrated Facilities Management accounts with annual P&L responsibility exceeding $10 million.
• Subject matter expertise in hard services with an integrated facilities management focus.
• Experience establishing PMO functions with oversight of capital project portfolios.
• Ability to deliver complex IFM programs in partnership with engineering teams or SMEs, with a focus on engineering excellence.
• Strong analytical and problem-solving capabilities and a data-driven approach to operations.
• Experience leading, developing, and managing teams of 10 or more direct and indirect reports, including technical specialists.
• Financial acumen and experience in budget management, forecasting, contract negotiations, and cost-benefit analysis.
• Experience managing client sensitivities and escalation protocols in technical environments.
• Ability to balance client interests and business objectives while maintaining operational excellence.
• Exceptional client relationship management skills and a history of building trusted advisor relationships at the executive level.
• Outstanding presentation, verbal, and written communication skills, including the ability to translate technical concepts for diverse audiences.
• Ability to influence stakeholders at all organizational levels.
• Trustworthiness and a strong ownership mindset.
• Ability to travel up to 35% across account sites.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Experience managing multi-site portfolios across diverse property types, including corporate offices, industrial facilities, critical environments, and specialized technical environments.
• Background in change management and leading organizational transformation initiatives within engineering and facilities operations.
• Success identifying and executing account expansion opportunities in hard services and technical solutions.
• Familiarity with facilities management technology platforms, CMMS systems, project management software, BIM/BAS systems, and data analytics tools.
• Experience in a matrixed organization and ability to leverage technical and operational resources across functional and geographic boundaries.
• Track record of initiating and executing innovation and improvement initiatives in technical services delivery.

Responsibilities

• Serve as the primary strategic contact for the client, build stakeholder relationships, and understand evolving business needs and priorities.
• Proactively address technical and operational challenges and develop client business intelligence to anticipate needs and deliver strategic value.
• Lead regular client business reviews and presentations on performance, project portfolio status, and strategic recommendations for portfolio optimization.
• Partner with engineering teams and subject matter experts to ensure delivery across mechanical, electrical, critical environment, and fire life safety systems.
• Drive compliance with KPIs, service levels, and client delivery methodologies, while maintaining service quality.
• Optimize standard operating procedures and implement engineering best practices across sites.
• Champion health, safety, and environmental excellence in service delivery.
• Lead, coach, and develop engineering and facilities management teams, including performance management and career development.
• Build high-performing teams and foster continuous improvement, innovation, accountability, and professional growth.
• Establish and manage PMO governance structures, standards, and methodologies in partnership with PDS.
• Oversee capital improvements scoping, strategic initiatives, and facilities and engineering projects across the portfolio.
• Monitor portfolio health, address issues, and implement corrective actions; coordinate operational teams and project delivery resources.
• Manage account P&L responsibilities, including budget development, forecasting, cost optimization, and value-add opportunities.
• Achieve agreed financial targets while maintaining service quality; manage contract, budget, schedule, and invoice processes.
• Identify and execute account expansion opportunities and additional service offerings.
• Collaborate with technical specialists, project managers, Data Centers, Platform SMEs, JLLT, Security, EHS teams, and strategic partners.
• Lead continuous improvement initiatives to enhance service delivery and operational efficiency across functions.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive medical, dental, and vision care
• Paid parental leave at 100% of salary
• Paid time off and company holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health

What This Job Offers

• Job Type: Full-time
• Career Level: Director