Enrollment Counselor

Acceleration Academies • Remote (AL, US), WA

3d • Remote

About The Position

We are hiring Enrollment Counselors to support student enrollment growth across our academy network. If you have experience in consultative sales, call center or telemarketing environments, admissions, or student services, we want to hear from you. While a position may not be available at this time, we actively recruit on an ongoing basis. When an opening arises that matches your experience and location, our Talent Acquisition team will reach out to connect. When you apply, our Talent Acquisition team will be in touch about current and upcoming openings. Enrollment Counselor positions are fully remote; candidates must reside in a state where Acceleration Academies is authorized to hire.

As an Enrollment Counselor, you will play a critical role in helping students begin their journey to graduation. Working remotely as part of our Marketing and Enrollment Team, you will guide prospective students and their guardians through the enrollment process with empathy, clarity, and efficiency. This full-time position is instrumental in helping Acceleration Academies achieve student enrollment growth objectives nationwide.

Requirements

• Bachelor's degree in Communications, Sales, or a related field preferred
• 1 to 3 years of experience in telemarketing, call centers, or similar enrollment roles; consultative sales experience preferred
• Strong communication, relationship-building, organization, and time management skills
• A genuine commitment to supporting students who have disengaged from traditional schooling and a drive to help them succeed
• Experience with CRM or telemarketing software (e.g., HubSpot, Salesforce, Five9, RingCentral) preferred
• Must pass state and federal background checks
• Must be authorized to work in the United States
• Consistent, reliable attendance during scheduled work hours
• Management of assigned workload and productivity expectations
• Ability to perform job functions in a remote work environment with reliable internet connectivity

Nice To Haves

• Bilingual, Spanish preferred
• Experience in education, student services, teaching, counseling, or youth engagement
• Familiarity with enrollment software and high-volume calling environments
• Persistence and follow-up discipline
• Comfortable working in a fast-paced, metrics-driven environment
• Passion for working with opportunity youth or non-traditional learners

Responsibilities

• Engage prospective students and families through inbound and outbound outreach, including leads generated through district partnerships and marketing channels
• Apply a consultative, student-centered approach to understand student goals, address barriers, and support successful enrollment
• Own the full enrollment funnel, managing prospective students from initial inquiry through their first day
• Guide students through application steps, answering questions and providing clear direction at each stage
• Clearly explain school structure, program requirements, pacing expectations, and student responsibilities
• Partner with Document Processors to collect and verify required enrollment documentation
• Maintain accurate, real-time records of all outreach and interactions within CRM systems
• Consistently meet or exceed assigned enrollment goals and performance metrics
• Proactively follow up with prospective students to maintain momentum and meet enrollment deadlines
• Identify and address barriers to enrollment by connecting students with appropriate solutions and resources
• Motivate students who may lack confidence or have had challenging prior educational experiences
• Hold supportive, honest conversations about life circumstances and the value of re-engaging with education
• Collaborate with Document Processors, Registrars, and Academy Directors to ensure a seamless transition to the first day of school
• Demonstrate strong time management and maintain an organized, well-prioritized pipeline
• Represent Acceleration Academies with professionalism and enthusiasm in every student and guardian interaction
• Promote the value of our mission and dropout prevention model to students and families
• Support broader enrollment team objectives by taking on additional duties as needed

Benefits

• up to $21.63 per hour
• Eligible for individual monthly performance-based bonuses tied to enrollment goals
• 401(k) plan with up to a 4% company match
• Medical, Dental, Vision, FSA, Company Paid Life Insurance, Supplemental Life Insurance, Disability Insurance, Hospital Indemnity, Critical Illness, and Accident insurance
• Flexible Paid Time Off
• Employer-paid financial wellness programs and access to mental health resources
• Employee Referral Incentives
• Certification reimbursement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level