Enrollment Counselor - Remote

Hoffman Institute Foundation

1d • $73,000 - $78,000 • Onsite

About The Position

The Enrollment Counselor works in the Enrollment Department and is the first point of contact for prospective students considering the Hoffman Process. The role provides guidance, support, and exceptional customer service while helping participants navigate enrollment, understand the foundational principles of the Hoffman Process, and complete pre-Process assignments. The ideal candidate is warm, welcoming, compassionate, and committed to creating a supportive environment for people undertaking a deeply personal journey.

This is a full-time, in-person, exempt position for a local Bay Area resident, with a Monday through Friday schedule from 9 a.m. to 5 p.m. The Enrollment Counselor reports to the Enrollment Director.

Requirements

• Must be a graduate of the Hoffman Process.
• Excellent customer service skills, including comprehensive listening and the ability to communicate patiently and compassionately.
• Excellent interpersonal and communication skills and a warm, welcoming demeanor.
• Proficiency in English.
• Proficiency with MS 365, Adobe Acrobat, and FileMaker Pro.
• Technical knowledge of Mac/Apple computers.
• Experience with Zoom, including Zoom Phone, Meetings, and Scheduler.
• Ability to explain complex emotional and psychological concepts in an accessible and supportive manner.
• Highly organized, detail-oriented, and able to manage multiple student interactions.
• Must be a local Bay Area resident.

Nice To Haves

• Background in counseling, coaching, or psychology.
• Spanish proficiency.
• Experience in customer service, counseling, or admissions.
• Strong passion for personal growth, self-awareness, and transformational work.

Responsibilities

• Serve as a knowledgeable and empathetic guide for prospective students considering the Hoffman Process.
• Provide customer service through phone, email, and video communication, ensuring students feel supported and understood.
• Educate students about Negative Love Syndrome, the main concept of the work.
• Help students complete pre-Process assignments, answer questions, and provide clarity.
• Address logistical inquiries about scheduling, payment, accommodations, and program expectations.
• Maintain accurate and up-to-date records of student interactions and progress in the enrollment system.
• Collaborate with facilitators and administrative staff to provide a seamless enrollment experience.
• Uphold the Hoffman Institute's values and mission by demonstrating empathy, integrity, and commitment to personal development.

Benefits

• Medical insurance
• Dental insurance
• Paid vacation
• Paid holidays
• Opportunity to take Hoffman Institute courses for free or at a significantly discounted rate

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed