Enrollment Counselor

HCA Healthcare • Cincinnati, OH

4d

About The Position

At Galen College of Nursing, the Enrollment Counselor guides prospective students through the enrollment process, helping them pursue their educational goals while supporting the College’s recruitment goals. The role provides in-person and virtual admissions appointments and campus tours, maintains detailed communication records, and coordinates with Academic Records, Financial Aid, and Student Success to help applicants complete enrollment steps. The counselor also participates in recruitment and campus events, protects student confidentiality, and keeps current with college policies and regulatory requirements.

The position requires excellent communication and customer service skills, accountability for individual and departmental goals, and a collaborative approach. A bachelor’s degree is preferred, though equivalent experience may be considered. Experience with Ellucian Recruit CRM or Colleague is helpful but not required. The counselor must be able to sit at a desk for eight hours at a time and work a flexible schedule that includes some evenings and occasional weekends. Supervision is minimal.

Requirements

• Bachelor’s degree preferred; equivalent experience in lieu of a degree will be considered.
• Excellent written and oral communication skills.
• Excellent customer service skills.
• Accountability and responsibility for striving to reach individual and departmental goals.
• Ability to work collaboratively and assist and encourage other Galen employees.
• Working knowledge of Microsoft Office programs.
• Ability to secure access to Department of Education websites, including NSLDS, COD, and CPS.
• No active student loan default history.
• Ability to sit at a desk for eight hours at a time.
• Availability to work a flexible schedule that includes some evenings and occasional weekends.

Nice To Haves

• Experience with Ellucian Recruit CRM or Colleague.

Responsibilities

• Provide in-person and virtual admissions appointments and campus tours to prospective students.
• Communicate with prospective students using phone calls, email, text messages, and other Galen systems.
• Maintain continuous, detailed communication documentation in the student information system or CRM throughout the enrollment process.
• Guide applicants through submitting admission applications and collecting and recording required supporting documents, including admission requirements, transcripts, and test scores.
• Schedule entrance assessments as needed.
• Collaborate with the Office of Academic Records to evaluate and apply requested transfer credit.
• Collect and record documents needed to package federal financial aid, as needed.
• Collaborate with the Financial Aid Office to evaluate and award eligible federal financial aid.
• Collaborate with the Office of Academic Records and Student Success to assist with program advising and registration for first-term classes.
• Support students in overcoming delays or obstacles to enrollment.
• Schedule enrollment appointments, provide estimated financial plans, and complete enrollment agreements and other required enrollment documents.
• Participate in local high school, college, and career fairs and community marketing events as needed.
• Assist in coordinating and participating in campus Open House, New Student Orientation, Graduation, and other Galen College events.
• Maintain confidentiality of prospective student and student information and follow applicable regulatory and legal guidelines, including FERPA and Department of Education requirements.
• Maintain current knowledge of college policies, processes, and relevant accreditation and regulatory requirements.
• Participate in development and training opportunities as requested by the College.
• Perform other duties as assigned.

Benefits

• Comprehensive medical coverage, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans, including accident, critical illness, and hospital indemnity plans.
• Auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and other options.
• Free counseling services and resources for emotional, physical, and financial well-being.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Fertility and family-building benefits through Progyny and adoption assistance.
• Referral services for children, elders, and pet care, home and auto repair, and event planning.
• Consumer discounts through Abenity.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance for tuition, student loans, certification support, and dependent scholarships.
• Colleague recognition program.
• Time Away from Work Program, including paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Employee Health Assistance Fund offering free employee-only coverage to eligible full-time and part-time colleagues based on income.
• Tuition discounts.

What This Job Offers

• Job Type: Full-time