Enrollment Counselor

HCA Healthcare•Houston, TX

About The Position

At Galen College of Nursing, the Enrollment Counselor guides prospective students through the enrollment process, assisting them in meeting their educational goals while supporting the College’s recruitment goals. The role includes in-person and virtual appointments and campus tours, ongoing communication and documentation, and coordination with academic records, financial aid, and student success teams. Counselors help applicants complete application and enrollment requirements, address obstacles to enrollment, and participate in recruitment and campus events. The position requires excellent written and oral communication and customer service skills, accountability toward individual and departmental goals, and a collaborative approach. A bachelor’s degree is preferred, though equivalent experience may be considered. Experience with Ellucian Recruit CRM or Colleague is helpful but not required. The counselor must be able to work a flexible schedule that includes some evenings and occasional weekends and sit at a desk for eight hours at a time. The role operates with minimal supervision.

Requirements

Bachelor’s degree preferred; equivalent experience in lieu of a degree will be considered.
Excellent written and oral communication skills.
Excellent customer service skills.
Accountability and responsibility in striving to reach individual and departmental goals.
Ability to work as a team player by assisting and encouraging other Galen employees.
Working knowledge of Microsoft Office programs.
Ability to secure access to Department of Education websites, including NSLDS, COD, and CPS.
No active student loan default history.
Ability to sit at a desk for eight hours at a time.
Availability to work a flexible schedule that includes some evenings and occasional weekends.

Nice To Haves

Experience with Ellucian Recruit CRM or Colleague.

Responsibilities

Provide in-person and virtual admissions appointments and campus tours to prospective students.
Communicate with prospective students through phone calls, email, text messages, and other Galen systems.
Maintain continuous, detailed communication documentation in the student information system or CRM throughout the enrollment process.
Guide applicants through submitting an admission application and collecting and recording supporting documents, including admission requirements, transcripts, and test scores.
Schedule entrance assessments as needed.
Collaborate with the Office of Academic Records to evaluate and apply requested transfer credit.
Collect and record supporting documentation needed to package federal financial aid, as needed.
Collaborate with the Financial Aid Office to evaluate and award eligible federal financial aid.
Collaborate with the Office of Academic Records and Student Success to assist with program advising and registration for first-term classes.
Support students in overcoming delays or obstacles to enrollment.
Schedule enrollment appointments and meet with prospective students to provide an estimated financial plan and complete enrollment agreements and other required enrollment documents.
Participate in local high school, college, and career fairs and community marketing events as needed.
Assist in coordinating and participating in campus Open House, New Student Orientation, Graduation, and other Galen College events.
Maintain confidentiality of prospective-student and student information and follow applicable regulatory and legal guidelines, including FERPA and Department of Education requirements.
Maintain current knowledge of college policies, processes, and relevant accreditation and regulatory requirements.
Participate in development and training opportunities as requested by the College.
Perform other duties as assigned.

Benefits

Comprehensive medical coverage, including prescription drug and behavioral health coverage, free telemedicine, and free AirMed medical transportation.
Dental and vision benefits.
Life and disability coverage.
Flexible spending accounts and supplemental health protection plans.
Auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and other optional benefits.
Free counseling services and resources for emotional, physical, and financial well-being.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Fertility and family-building benefits and adoption assistance.
Referral services for children, elders, and pet care, home and auto repair, and event planning.
Consumer discounts through Abenity.
Retirement readiness, rollover assistance services, and preferred banking partnerships.
Education assistance for tuition, student loans, certification support, and dependent scholarships.
Colleague recognition program.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
Employee Health Assistance Fund offering free employee-only coverage to eligible full-time and part-time colleagues based on income.