Enrollment Counselor

HCA Healthcare•Roanoke, VA

About The Position

At Galen College of Nursing, the Enrollment Counselor guides prospective students through the enrollment process, helping them pursue their educational goals while supporting the College’s recruitment goals. The role provides admissions support through in-person and virtual appointments, campus tours, frequent communication, and coordination with college offices. Counselors help applicants complete enrollment steps, address obstacles, and prepare for their first term. The position also supports campus and community events and maintains confidentiality and current knowledge of applicable college policies and regulations. A bachelor’s degree is preferred; equivalent experience may be considered. Experience with Ellucian Recruit CRM or Colleague is helpful but not required. The role requires strong communication and customer service skills, accountability toward individual and departmental goals, teamwork, Microsoft Office knowledge, and the ability to obtain access to Department of Education websites. Candidates should have no active student loan default history. The counselor works under minimal supervision and must be able to sit at a desk for eight hours at a time and work a flexible schedule that includes some evenings and occasional weekends.

Requirements

Bachelor’s degree preferred; equivalent experience in lieu of a degree will be considered.
Excellent written and oral communication skills.
Excellent customer service skills.
Accountability and responsibility for striving to reach individual and departmental goals.
Ability to work as a team member by assisting and encouraging other Galen employees.
Working knowledge of Microsoft Office programs.
Ability to secure access to Department of Education websites, including NSLDS, COD, and CPS.
No active student loan default history.
Ability to sit at a desk for eight hours at a time.
Availability to work a flexible schedule, including some evenings and occasional weekends.

Nice To Haves

Experience with Ellucian Recruit CRM or Colleague.

Responsibilities

Provide in-person and virtual admissions appointments and campus tours to prospective students.
Communicate extensively with prospective students by phone, email, text message, and other Galen systems.
Maintain detailed, ongoing communication records in the student information system or CRM.
Guide applicants through submitting admission applications and collecting and recording required supporting documents, including admission requirements, transcripts, and test scores.
Schedule entrance assessments as needed.
Collaborate with the Office of Academic Records to evaluate and apply requested transfer credit.
Collect and record documentation needed to package federal financial aid, as needed.
Collaborate with the Financial Aid Office to evaluate and award eligible federal financial aid.
Work with the Office of Academic Records and Student Success to support program advising and registration for first-term classes.
Help students overcome delays or obstacles to enrollment.
Schedule enrollment appointments, provide prospective students with estimated financial plans, and complete enrollment agreements and other required enrollment documents.
Participate in local high school, college, and career fairs and community marketing events, as needed.
Assist in coordinating and participating in campus Open House, New Student Orientation, Graduation, and other Galen events.
Maintain confidentiality of prospective student and student information and follow FERPA, Department of Education, accrediting agency, and applicable legal requirements.
Maintain current knowledge of college policies, processes, and relevant accreditation and regulatory requirements.
Participate in development and training opportunities as requested by the College.
Perform other duties as assigned.

Benefits

Comprehensive medical coverage, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
Dental and vision benefit options.
Life and disability coverage.
Flexible spending accounts.
Supplemental health protection plans, including accident, critical illness, and hospital indemnity coverage.
Auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, and pet insurance.
Free counseling services and resources for emotional, physical, and financial well-being.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Fertility and family-building benefits through Progyny and adoption assistance.
Referral services for children, elders, and pet care, home and auto repair, and event planning.
Consumer discounts through Abenity.
Retirement readiness, rollover assistance services, and preferred banking partnerships.
Education assistance for tuition, student loans, certification support, and dependent scholarships.
Colleague recognition program.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
Employee Health Assistance Fund offering free employee-only coverage to eligible full-time and part-time colleagues based on income.
Tuition discounts.