Enrollment Coach

Texas State Technical College•Marshall, TX

11d•Onsite

About The Position

The Enrollment Coach is a front-line member of the Enrollment department at Texas State Technical College (TSTC), helping guide students from enrollment through graduation. The role serves as a supportive resource and advocate, works with internal departments to create a seamless student experience, and supports student persistence, graduation, and job placement. The Enrollment Coach reports directly to a Team Lead of Enrollment and works under supervision. This is a full-time, salaried, non-exempt position requiring a standard 40-hour work week. It is an on-campus position requiring physical presence at a campus location at least three days per week, with occasional travel to other office locations and events. Nights and weekends may be required. The hiring range is $20.13–$22.14 per hour; the final offer depends on qualifications and experience. An equivalent combination of education, training, and relevant professional experience may be considered. The position is not ORP eligible.

Requirements

Associate’s degree, or relevant experience considered in lieu of a degree subject to applicable accreditation, licensure, legislative, or regulatory requirements.
Excellent written and verbal communication skills.
Critical-thinking skills to make decisions and solve complex problems using sound reasoning.
Ability to multitask and manage multiple responsibilities effectively.
Adaptability and ability to learn and use new technologies.
Availability for occasional travel, up to 5%, and nights and weekends as may be required.
Ability to perform essential physical tasks such as sitting, standing, walking, lifting, or other job-specific movements as needed.
Customer-service ability, including providing timely and concise information professionally and tactfully.
Time-management skills to prioritize tasks and meet student needs and internal deadlines.
Problem-solving skills and ability to determine appropriate courses of action.
Teamwork skills, including active participation and encouraging cooperation.
Cultural competence and sensitivity to diverse backgrounds to help create an inclusive and welcoming environment.

Nice To Haves

1–3 years of customer service or sales experience preferred.
Higher-education experience preferred, particularly in recruiting, admissions, records, financial aid, or related fields.

Responsibilities

Consistently embody TSTC’s core values of Excellence, Accountability, Service, and Integrity when interacting with stakeholders, customers, students, and the community.
Manage a student caseload and address questions and troubleshooting needs related to enrollment, financial aid, and student progression.
Help students select appropriate degree programs and courses based on their career goals.
Guide students through enrollment requirements, including Registrar’s Office steps, financial aid requirements, course registration, and payment arrangements.
Collaborate with Admissions, Veteran Services, Financial Aid, the Registrar’s Office, Operations, and Student Services to support students and monitor progress.
Conduct consistent outreach to support student success, working with faculty and other departments as needed.
Stay informed about FAFSA, FERPA, and federal and state regulations governing student rights and information.
Review changes to enrollment management policies and best practices.
Use software to review eligibility requirements, track financial aid status, and monitor academic progress.
Use TSTC’s Early Alert system to identify at-risk students, create outreach plans, and maintain detailed notes using effective advising techniques.
Perform general enrollment and administrative duties, including collecting, uploading, and reviewing documents for quality control.
Perform additional responsibilities as assigned.